Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 13:03:08 +0000

Dear Jessie,     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye        Call: +91 70-6595-6595  || www.getfareye.com       Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Tue, 17 Nov at 12:03 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 
Pl change the status & confirm once done.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Tuesday, November 17, 2020 10:09 AM 
To: Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Order not delivered (RTO) 
Importance: High 

 

 Hi Team, 

 

 Please initiate RTO. 

 

 04/11/2020        09:22 

 

  

 

 
@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Monday, November 16, 2020 7:01 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order not delivered (RTO) 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date :  27-Oct-2020 

 
 
 Order ID: 6236327801 

 
 
 Tracking ID: CRDSAL0087604120 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on
27-Oct-2020, and shipped with Saudi Post under tracking (CRDSAL0087604120). Now as per Saudi Post website the shipment has been returned to WH on  04-Nov-2020. but in hybris the status
 is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

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