Subject: RE: Knet On validation
From: Mustafa Chakki <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Tue, 17 Nov 2020 13:02:02 +0000

REFUNDED.

Original Transaction ID202026227150061
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Nov 17 16:01:48 AST 2020Post Date1117
Transaction ID202032290945870Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******1764Card ExpirationNov , 2024
Transaction Amount16.860Currency Code414
Merchant Track ID160045425300074837Result CodeCAPTURED
Host Response00Authorization Code068507
AVS ResponseCVD2 Validation Repsonse
Reference ID032296000358STAN ID544992
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Seeta Seeta <[email-masked]>
Sent: Sunday, October 18, 2020 12:48 PM
To: Mustafa Chakki <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>
Subject: Re: Knet On validation

External email sender, please take precaution.
Hi Mustafa,

Can you please provide us the update in the mentioned case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 10:23:59 AM
Subject: Knet On validation

Hi Team,

With reference to customer email ID: [email-masked]<mailto:[email-masked]>
Customer claiming that he tried to place an order but the amount has been deducted from his account and order not placed, Kindly check and assist us.

Transaction Date: 18-09-2020
Amount: 16.860 KWD
Transaction ID: 026250025742-E0268301

Regards,
Fauzan

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 October, 2020 15:26:12
Subject: Knet

Hi Team,
#1498018
With reference to email address: [email-masked]<mailto:[email-masked]>, Customer is complaining that an amount was deducted on 18  Sep , 2020 however as per our records, no order was placed on that date.

Customer provided the statement as attached.

Kindly look into this and do the needful.

Thanks,
Abdulqade

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