Subject: RE: WWD Return HomeCentre - 8201133564
From: Hckdelivery Dept <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Murugapandian Mani <[email-masked]>, Vincent Hillary <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Wasim Qureshi <[email-masked]>, Midhun Madhu <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, asjad hussain <[email-masked]>, Tejinder Singh <[email-masked]>, Karthik Thirumurthy <[email-masked]>
Date: Tue, 17 Nov 2020 12:24:48 +0000

@Murugapandian Mani<mailto:[email-masked]> @Vincent Hillary<mailto:[email-masked]> Fyi..

From: Fauzan Ahmad . Musalman
Sent: Tuesday, November 17, 2020 12:17 PM
To: Hckdelivery Dept <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vincent Hillary <[email-masked]>; Wasim Qureshi <[email-masked]>; Midhun Madhu <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; asjad hussain <[email-masked]>; Tejinder Singh <[email-masked]>; Karthik Thirumurthy <[email-masked]>
Subject: Re: WWD Return HomeCentre - 8201133564
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the RMA 1000148599 as the item already returned to WH.

Regards,
Fauzan

________________________________
From: "Hckdelivery Dept" <[email-masked]<mailto:[email-masked]>>
To: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Vincent Hillary" <[email-masked]<mailto:[email-masked]>>
Cc: "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 16:18:08
Subject: RE: WWD Return HomeCentre -  8201133564

Dear Hilarry

Kindly note below items taken back from customer house and we created and closed the RDO .Please receive it and confirm back to process the refund .

DO No

Invoice No
Schedule Status
Delivery Date
Driver HRMS ID
Driver Name

DO Status
Delivery Start Location

DO Nature

Item Code
Item Description
Item Quantity
Item Status

Item Delivery Type
Store Code
1489854

8201133564
CLOSE
06-Oct-2020
43488
Suresh

CLOSE
LMW1

Normal

155818493
Signature Chaise Right
1
CLOSE

WWD
88883
1513878

8201133564
CLOSE
10-Nov-2020
221999
Praveesh Tl

CLOSE
LMW1

Return

155818493
Signature Chaise Right
1
CLOSE

WWD
88883

Regards
Ali

From: Murugapandian Mani
Sent: Monday, November 09, 2020 6:44 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Return HomeCentre - 8201133564

Dear Ali

Pls arrange the pick up and do the cancellation process on priority.

Regards/Mani

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 11:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Return HomeCentre - 8201133564

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Not getting any response from the concerned as per the KW HC Matrix.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 1:01:30 PM
Subject: WWD Return HomeCentre -  8201133564

Hi Team,

With reference to the order number: 8201133564
Item: 155818493 - - Signature Chaise Right

Customer reported receiving the mentioned item as "Uneven", kindly arrange collection with the customer for a return and refund. The same concern was escalated under child ticket: 1579727 but no response on the same. The last update on this was on Oct 13, 2020 by Siva Prasad, no updates after that. Please find attached image for the item.

Please do the needful on priority basis to close this case.

Thank you for your help!

Regards,
Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com