Subject: RE: Amount deducted without order No.
From: Mustafa Chakki <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Anju John <[email-masked]>, Mohammad Musaed <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 17 Nov 2020 11:47:57 +0000

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeSun Sep 27 17:55:58 AST 2020Post Date0927
Transaction ID202027190720790Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******8682Card ExpirationJun , 2023
Transaction Amount10.650Currency Code414
Merchant Track ID159949447500098387Result CodeCAPTURED
Host Response00Authorization Code928620
AVS ResponseCVD2 Validation Repsonse
Reference ID027196001605STAN ID610182
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Akshay Berry <[email-masked]>
Sent: Saturday, October 31, 2020 10:59 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustafa Chakki <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Anju John <[email-masked]>; Mohammad Musaed <[email-masked]>; Harish Thakor <[email-masked]>
Subject: RE: Amount deducted without order No.

@Mustafa Chakki<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]> Please help us in getting this closed.

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> Why is there a hybris ticket when there is no order placed for the said transaction?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 11:16 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted without order No.

External email sender, please take precaution.
Hi Team,

Please assist in closing below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 6:20:09 PM
Subject: Amount deducted without order No.

Hi Team,

Kindly assist in in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 October, 2020 20:48:07

Hi Team,

​With  reference to the
registered email id [email-masked]<mailto:[email-masked]>
Dduction Date: 07-9-2020
amount 10.65 KWD
transaction id :025155020083
hybrise ticket id :03594079.

Customer claims that the above amount has been deducted from his account and did not get any order No.
Kindly do the needful.

Regards,
Tawfik

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com