Subject: RE: Refund not processed - 9606567940
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 17 Nov 2020 10:54:49 +0000

@Seeta Seeta<mailto:[email-masked]>

Create as goodwill and mention the return AWB in the notes.

In the Old RMA field, please mention RMA # 1000051911

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 17, 2020 11:09 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund not processed - 9606567940

External email sender, please take precaution.
Hi Team,

Kindly assist with the refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 13 November, 2020 16:48:40
Subject: Refund not processed - 9606567940

Dear team,

Problem Statement: Refund Not Processed

Order Date : Oct 6, 2020

Order ID: 9606567940
Return Tracking ID: 46039678856
Assistance Required: Need refund to customer
RMA: 1000051908

Issue Description: Customer raised a return request for 2 item and handed over to the courier team under tracking number: 46039678856 which was associated with order: 9606077583.

Tracking status shows that items returned to Warehouse, however customer didn't received the refund. The child ticket 1657097 was raised on Nov 06, but there is no response yet.

Kindly look into the issue and refund the customer

Regards,
Nikhil.

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