Subject: RE: Refund Approval /// 6228368602
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 17 Nov 2020 10:54:28 +0000

Pls refund

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, November 17, 2020 2:31 PM
To: seeta.seeta <[email-masked]>; Varun Sharma <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Approval /// 6228368602
Importance: High

Hi @Varun Sharma<mailto:[email-masked]>

Can we refund the below missing items worth SAR 125?

This is the customer’s 5th order with us from July 2020.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 2:59 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval /// 6228368602

External email sender, please take precaution.
Hi Jessie,

Please look into the below issue and advise for the same.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 7 November, 2020 10:40:48
Subject: Refund Approval   ///  6228368602

Hi Team,

Ticket- 1542347
Child Ticket- 1574964

Problem Statement : Missing item issue

Order Date : Sep 28, 2020
Order ID: 6228368602
Tracking id: 46284284631
Concept: Splash

Assistance Required: Need urgent refund approval

Total Price : SAR 125

Issue Description : The Customer placed the order on Sep 28, 2020 for 6 items and the order delivered on 1 Oct, 2020.

However, customer reported that 2 items are missing and warehouse also confirm that they have shipped all the items in consignment.

The missing items are:

161642474 - - 2Xtremz Strappy Checked Skater Dress with Cutout and Button Detail
161355271 - - Printed Midi Dress with V-neck and Extended Sleeves

The cost of both the missing item is SAR 125 and customer is having 5 complete orders of worth SAR 2728

Kindly check and provide the refund approval so this case can be resolved

Thank you for your help!

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 November, 2020 13:21:34
Subject: Re: Missing item   ///  6228368602

Hi Team,

Kindly advice as WH updated that they have all 6 items.

Regards,
Shivani
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 08:15:14
Subject: Missing item   ///  6228368602

Hi Team,

Ticket- 1542347
Child Ticket- 1574964

Problem Statement : Missing item

Order Date : Sep 28, 2020
Order ID: 6228368602
Tracking id: 46284284631

Assistance Required: Need urgent missing item

Total Price : SAR 125

Issue Description : The Customer placed the order on Sep 28, 2020 for 6 items and the order delivered on 1 Oct, 2020.

However, customer reported that 2 items are missing and we can see that we have shipped all the items in consignment.

The missing items are:

161642474 - - 2Xtremz Strappy Checked Skater Dress with Cutout and Button Detail
161355271 - - Printed Midi Dress with V-neck and Extended Sleeves

The cost of both the missing item is SAR 125.

Kindly check and update how many items had shipped in this order.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com