Subject: RE: Store Complaint
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 17 Nov 2020 10:34:08 +0000

@Jainul Ameer Mohammed Hussain<mailto:[email-masked]>

Can we please raise this concern to the CP MCC team?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 17, 2020 10:33 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Store Complaint

External email sender, please take precaution.
Hi Team,

With regards to below mentioned order, the customer placed his order for shoes. However, he has a issue with the size so he visit the store and there customer asked for the size exchange but as per the customer one lady from the store refused to exchange the size and customer had to pay amount for exchange or he can only return the shoe so he had no choice, then customer returned the item.

But customer visited another store and asked about the exchange policy so the staff person said exchange is possible on size on same amount. So now the customer is saying that the lady misguided him and he wanted to raise a complaint to the Shoemart for this issue.

Kindly advise if we can offer some compensation to the customer for the inconvenience. Escalated to the concerned twice, but there is no response.

Email ID - [email-masked]<mailto:[email-masked]>
Mobile number - +971551091723
Order number - 9611477489
Store name - Mirdiff mall dubai

Thank you for your help!

Thanks & Regards,
Seeta Kunwar
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