Subject: RE: Refund Approval / 9603113617
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Rehan Khan <[email-masked]>
Date: Tue, 17 Nov 2020 10:28:38 +0000

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund this order and debit the courier team for this?

POD provided is not valid and order value is AED 130.

This is the customer’s 3rd order with us.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 17, 2020 1:58 AM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Fwd: Refund Approval / 9603113617

External email sender, please take precaution.
Hi Jessie,

Please assist us to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 16 October, 2020 22:06:39
Subject: Refund Approval / 9603113617

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1561717
Order Date: Sep 15, 2020
Order ID: 9603113617
Tracking ID: FP0915001020
Total Price: AED130.05

Issue Description: The order has been delivered as per the status but customer did not received.

Case history: Customer has not received the order but status shows order delivered so we've escalated to the courier team and asked them for the Proof of delivery so they've provided us the picture of the gate as Proof Of Delivery so we've confirmed with the customer and he claim that order has not delivered and this is not his flat picture.

Customer's history: We've checked with his email id so he placed 3 orders with us since 9/6/20 and all orders are more then 100 AED.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards
Rehan

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