Subject: RE: amount deduction/ [email-masked]
From: Mustafa Chakki <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Asjad Hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Tue, 17 Nov 2020 09:23:43 +0000

PFA

There is delivered order for the below query.

Order Details
Order Number:8212914102
Customer:انوار عبدالهادي
Order Created:Nov 8, 2020
Order Delivery Mode:Standard Shipping
Order Status:Completed
Display Order Status:Delivered
Order Status Info:
Currency:KWD
Store:Kuwait
Sales Application:ANDROID
Site:Online Shopping at Max
Refresh
Totals
Subtotal:KWD21.00
Taxes:KWD0.00
Payment Costs:KWD0.00
Delivery Costs:KWD0.00
Order Discount:KWD4.20
Total Price:KWD16.80
Billing Address
انوار عبدالهادي
ق٦ ش٢٢ م ١٩
Kuwait (KW)
Delivery Address
انوار عبدالهادي
+96566134411
ق٦ ش٢٢ م ١٩
[email-masked]
Kuwait (KW)
KW-AH
Mubarak Al Kabeer
Ahmadi
________________________________
Translated Address
Anwar AbdAlhady
none
6 s u m 22 19
none
Payment Details
Identifier: KNET
Time created: 8/27/19 1:15 PM
Wallet Name: KNET
Order Detail Items

Product
Concept
Delivery Type
Base Price
Total Price
Qty

+<javascript:;>
0
162784074 - - Knitted V-neck Jacket with Long Sleeves and Button Front Closure
Units: Piece - piecesEAN:
MAX

KWD8.50
KWD8.50
1
+<javascript:;>
1
162659263 - - Checked Toggle Cape Jacket with Round Neck
Units: Piece - piecesEAN:
MAX

KWD12.50
KWD12.50
1
Applied Promotions
No Promotions
Landmark Loyalty Program
Loyalty Card No.:
Not Linked
Number of points earned:

Number of points burned:

Cart Id:

Promotion Voucher Details
No Entries
Consignments

Code
Tracking ID
Carrier
Shipping Date
Actual Delivery Date
Description
Status
+<javascript:;>
88883001115920201109
FP1109200001609
LMG
11/9/20 9:37 AM
11/10/20 2:27 PM

DELIVERED
Payment Transactions

Time
Type
Request id
Amount
Transaction status
Transaction status details
-<javascript:;>
11/8/20 12:27 PM
CAPTURE
8212914102
KWD16.80
ACCEPTED
031330008079
Request token:169999990025392726
Payment provider:Fort
Time:11/8/20 12:27 PM
Type:CAPTURE
Request id:8212914102
Amount:KWD16.80
Transaction status:ACCEPTED
Transaction status details:031330008079
Tickets
Create New Ticket

No Entries
Return Requests
No Entries

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 30, 2020 2:07 PM
To: Harish Thakor <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Asjad Hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Re: amount deduction/ [email-masked]

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 13:27:10
Subject: amount deduction/ [email-masked]<mailto:[email-masked]>

Hi team,

The customer is claiming that the amount KWD 16.800  is deducted from his account on 11/8/2020 but the order did not get placed.
Transaction id: 022455019711

Kindly check and do the needful.

Regards,
Asjad.

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