Subject: RE: RE: Order Status Updation - 6233026887
From: Jessie Caparas <[email-masked]>
To: "Ahmed A. Saleh" <[email-masked]>, "saad i. binshuwayyi" <[email-masked]>, FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>, K Nayan <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Shatakshi Pandey <[email-masked]>, "Moayed M. Moni" <[email-masked]>
Date: Tue, 17 Nov 2020 09:17:43 +0000

@Vishwajeet Singh<mailto:[email-masked]>
@K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>

Can you help out on the below?

Not sure what Ahmed is referring to as its not my scope.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Ahmed A. Saleh <[email-masked]>
Sent: Tuesday, November 17, 2020 1:08 PM
To: saad i. binshuwayyi <[email-masked]>; Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>; Moayed M. Moni <[email-masked]>
Subject: RE: RE: Order Status Updation - 6233026887

External email sender, please take precaution.
Dear Saad,

I have replied to this many times

Dear Jessie
Please Map EventID 317 which represents return to origin to your system as we are already sending it.

Regards,

Ahmed A. Saleh
Integration Team Leader
M. +966 565795983 | T. +966 11 289 8757
E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446076687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pPRacSmlwoC%2BlrFKYG8fYAkA2gNh5Je65V49odSjdns%3D&reserved=0>
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@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: saad i. binshuwayyi
Sent: Tuesday, November 17, 2020 12:00 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Moayed M. Moni <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Order Status Updation - 6233026887
Importance: High

Dear Ahmad
Please technical support before you

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 9:11 AM
To: FarEye Support‏ <[email-masked]<mailto:[email-masked]>>; saad i. binshuwayyi‏ <[email-masked]<mailto:[email-masked]>>; Ahmed A. Saleh‏ <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh‏ <[email-masked]<mailto:[email-masked]>>; seeta.seeta‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey‏ <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Order Status Updation - 6233026887
Importance: High

@[email-masked]<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> can you please update on the below?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 6:44 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Order Status Updation - 6233026887

External email sender, please take precaution.
Dear Jessie,

Please provide us an update on the previous mail so that we can work on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446086643%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HOrU%2Brek5Rm56QNOoQfu0w4bha7nPV2zxNf4zr0yk9k%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446086643%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eSOcm9W9Ns5eXZranGdLJE8Ry4NCcDG117Lnp5NfWi0%3D&reserved=0> to check the details.
Thanks and Regards,

Garima Mathur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446096603%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MiDC%2BfMVDGi0uME%2FYkO9SX8ZoMIfOCu9MfSGhkprIgU%3D&reserved=0>

Call: +91 7065956595
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On Mon, 16 Nov at 11:25 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
@saad i. binshuwayyi<mailto:[email-masked]> @Ahmed A. Saleh<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:40 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Order Status Updation - 6233026887

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446126474%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XJ3cBCNqMCWq6N%2FBGI%2B7dYMnvUGvxtJgkom3JA6BiyU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446126474%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KYwNtNtjaMbko94LDlhyM3u2qqGvXuqdRL2bvZe0gZE%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446136430%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wBSj4s5s1tUs1szJf4%2B3mftaHu1Bx6UR8ljvLsCZY%2F4%3D&reserved=0>
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On Sun, 15 Nov at 8:34 AM , Vishwajeet Singh <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team Pl change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 9:39 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Order Status Updation - 6233026887

External email sender, please take precaution.
Dear Vishwajeet,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding the status update, ​upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

@Vishwajeet,
Please share your confirmation for the above request, so that we can proceed further accordingly.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446146388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aLfLJmXEhTc0b0NIExiYFqamoQpATGWce8fqFU%2FEx%2Fw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446146388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uBnJQzUGmYZK5gh%2B8Z30r3VDqMoBmdUmgcC796INQ3o%3D&reserved=0> to check the details.

Thanks and Regards,
Rup Singh Gurjar
Technical Engineer | FarEye
Call: +91 70-6595-6595 ||www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2e870c564e1f4c1627a608d88ad86bdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637412009446156340%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KY3VshCXcCDEYENtZekWIYlhgGqdT%2BsRL6DlhElG3Zw%3D&reserved=0>||

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