Subject: RE: Amount deducted (No order Placed)
From: Mustafa Chakki <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Shivani Rani <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 17 Nov 2020 07:46:38 +0000

REFUNDED.

Original Transaction ID202025138640364
IP Address168.187.70.73Batch ID-1
Transaction Date/TimeTue Nov 17 10:46:01 AST 2020Post Date1117
Transaction ID202032249580878Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******6819Card ExpirationApr , 2023
Transaction Amount0.080Currency Code414
Merchant Track ID159947724800061309Result CodeCAPTURED
Host Response00Authorization Code428155
AVS ResponseCVD2 Validation Repsonse
Reference ID032296000103STAN ID390298
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Original Transaction ID202025138532818
IP Address168.187.70.73Batch ID-1
Transaction Date/TimeTue Nov 17 10:46:01 AST 2020Post Date1117
Transaction ID202032249581101Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******6819Card ExpirationApr , 2023
Transaction Amount0.080Currency Code414
Merchant Track ID159947702100059434Result CodeCAPTURED
Host Response00Authorization Code427191
AVS ResponseCVD2 Validation Repsonse
Reference ID032296000104STAN ID776719
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 14, 2020 6:09 AM
To: Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Shivani Rani <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Amount deducted (No order Placed)
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly update us on the below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 08:27:01
Subject: Amount deducted (No order Placed)

Hi Team,

Kindly assist us in the below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 07:31:45
Subject: Re: Amount deducted (No order Placed)

Hi Team,

Ticket: 1508005
Email: [email-masked]<mailto:[email-masked]>

Problem Statement: Double amount deducted (No order Placed)

Order Date: Sep 7, 2020

Assistance Required: Need urgent Refund

Issue Description: The customer tried to place an order on 7 Sep, 2020 twice but no order have placed successfully. We can not see any order on 7 Sep, 2020.
​
Also, the amount have been deducted two times as per the customer and did not receive it back till now.

Transaction ID: 2540339 and 2540353
Amount: KWD 0.080 and KWD 0.080

Please check and advice.

Thank you for your help

Regards,
Shivani

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