Subject: RE: Refund in Knet's account / 8208945708
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>
Date: Tue, 17 Nov 2020 07:38:55 +0000

REFUNDED.

Original Transaction ID202029343566223
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Nov 17 10:38:28 AST 2020Post Date1117
Transaction ID202032250645825Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******4255Card ExpirationJul , 2021
Transaction Amount13.736Currency Code414
Merchant Track ID169999990012748228Result CodeCAPTURED
Host Response00Authorization Code760575
AVS ResponseCVD2 Validation Repsonse
Reference ID032296000099STAN ID518184
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Saturday, November 14, 2020 11:00 AM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>
Subject: RE: Refund in Knet's account / 8208945708

**** @Mustafa Chakki<mailto:[email-masked]> Please process the below mention ticket.

Thanks,
Shababe Quamar

From: Mohammad Shababe Quamar
Sent: Saturday, November 14, 2020 11:59 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund in Knet's account / 8208945708

Hi @Apoorv Joshi<mailto:[email-masked]>

Please process the below mention ticket.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 8:21 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund in Knet's account / 8208945708

External email sender, please take precaution.
Hi Team,

Please assist in closing the following KNET Ticket: 03677000, My Credits has already been blocked and ticket still not closed since Oct 23, 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 12:25:50 PM
Subject: Refund in Knet's account / 8208945708

Hi Team,

The customer has placed his order on Oct 19, 2020 via Knet but some items were partially cancelled so amount has refunded in his Mycredit account but customer inform us that he don't want his refund in his Mycredit so we have raised Jira and they deleted the Mycredit amount then we have created a Hybris Knet ticket to process his refund in his Knet's account but till now the amount has not initiate.

So we request you please do the needful and help us to close this case as soon as possible.

Order number: 8208945708
Hybris Ticket number: 03677000

Ticket number: 1599149

We are looking forward to your reply.

Regards
Rehan

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