Subject: Refund Not Processed//Order ID: 6233553000
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 17 Nov 2020 00:30:34 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Oct 16, 2020 
Order ID: 6233553000 
Tracking ID: CRDSAL0080932320 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Oct 16, 2020 and was shipped to SAUDIPOST on Oct 16, 2020, However as per SAUDIPOST website the order has been returned to shipper on 27/10/2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Ebrahim Hageb