Subject: FW: INC0864421_OrderRefundStatus
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>, Dil Lama <[email-masked]>
Date: Tue, 17 Nov 2020 07:22:18 +0000

Hi team,

Please send the vouchers for the below orders to the customer's registered email address.

Order No: 9604217774    24AED
Order No: 9604217222    20AED

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, November 17, 2020 10:12 AM
To: Prakash Iyangar <[email-masked]>; Dil Lama <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Nataraj Nagaraja <[email-masked]>; Mahender Singh <[email-masked]>; Byron Dias <[email-masked]>; Max Mushrif <[email-masked]>
Subject: RE: INC0864421_OrderRefundStatus
Importance: High

@Akshay Berry<mailto:[email-masked]> please action and revert.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 9:12 AM
To: Dil Lama <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nataraj Nagaraja <[email-masked]<mailto:[email-masked]>>; Mahender Singh <[email-masked]<mailto:[email-masked]>>; Byron Dias <[email-masked]<mailto:[email-masked]>>; Max Mushrif <[email-masked]<mailto:[email-masked]>>
Subject: Re: INC0864421_OrderRefundStatus

Looping in @Escalations Dxbteam<mailto:[email-masked]> @Jessie Caparas<mailto:[email-masked]>

Please issue voucher or refund as required.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ccc8e81420f144cec63d308d88abfa0d7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411902922934296%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bOVT%2BKMXNAjBgoCgY4gCvcpDYo1SyrLg8Y8iraAp04I%3D&reserved=0>
________________________________
From: Dil Lama <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 9:10 AM
To: Prakash Iyangar
Cc: Nataraj Nagaraja; Mahender Singh; Byron Dias; Max Mushrif
Subject: Re: INC0864421_OrderRefundStatus

Dear Prakash,

As discussed over the phone, please check & action accordingly, this is pending over a month now.

Thanks & Regards
Dil Lama
Store Manager
Max  Retail L.L.C, Mushrif Mall, Abudhabi,UAE
Landmark Group.
Mobile # 050-8514954
Store CUG  # 056-5018487
www.maxfashion.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.maxfashion.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ccc8e81420f144cec63d308d88abfa0d7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411902922944291%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZDSfQUyb6OhfjvojIJUJRGkJ3kE7oUYxeFhuz7uJJlc%3D&reserved=0>
________________________________
From: Max Mushrif <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 2:31 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Dil Lama <[email-masked]<mailto:[email-masked]>>
Subject: Fw: INC0864421_OrderRefundStatus

Dear Sir,

We Had One Customer Need Exchange His Online Order ( Pick & Pack). Ones We Processing In System Its POP Up A error Massage & Skip Back To Sale Screen. After That Ones We Raise A Ticket To IT Thay Check & Informed That The Item Already The Items Refund In System. But Actually System  Did Not Print Any Credit Note Or Refund Slip.

As Per Discus Over The Phone Kindly Provide A Credit Note.

Order No: 9604217774    Item Code: 159134493  Price: 24AED
Order No: 9604217222   Item Code:161098369    Price; 20AED

Thanks & Regards,

Rebecca

 Mushrif mall

971 565018487

"Coming together is a beginning. Keeping together is progress. Working together is success."

________________________________
From: Max Mushrif <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 6:13 PM
To: Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Ashutosh Mani Tripathi <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Chaitrashree MCMC <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Neha Dwivedi <[email-masked]<mailto:[email-masked]>>; Shivbrat Mishra <[email-masked]<mailto:[email-masked]>>; Byron Dias <[email-masked]<mailto:[email-masked]>>; Nataraj Nagaraja <[email-masked]<mailto:[email-masked]>>; Dil Lama <[email-masked]<mailto:[email-masked]>>
Subject: Re: INC0864421_OrderRefundStatus

Dear Team,

Any update on below exchange?

Thanks & Regards,

Lama

 Mushrif mall

971 565018487

"Coming together is a beginning. Keeping together is progress. Working together is success."

________________________________
From: Max Mushrif <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 3:41 PM
To: Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Ashutosh Mani Tripathi <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Chaitrashree MCMC <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Neha Dwivedi <[email-masked]<mailto:[email-masked]>>; Shivbrat Mishra <[email-masked]<mailto:[email-masked]>>
Subject: Re: INC0864421_OrderRefundStatus

Dear Team,

Please Be Informed That Ones We Trying To Do The Retune For The First Time Its Not generate Any Credit Note Or Refund Invoice Its Just POP Up A Error Massage. That Customer Item Isil With Us, He Need To Exchange & Take Next Size. Kindly Provide The Credit Note Number.

Thanks & Regards,

Rebecca

 Mushrif mall

971 565018487

"Coming together is a beginning. Keeping together is progress. Working together is success."

________________________________
From: Pradeep Prusty <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 4:40 PM
To: Ashutosh Mani Tripathi <[email-masked]<mailto:[email-masked]>>
Cc: Max Mushrif <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Chaitrashree MCMC <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Neha Dwivedi <[email-masked]<mailto:[email-masked]>>; Shivbrat Mishra <[email-masked]<mailto:[email-masked]>>
Subject: RE: INC0864421_OrderRefundStatus

Hi Ashutosh,

Below two order has already returned and return has been processed. As the sales order has only one Qty, it is sending right response "quantity is not available to return"

Order#                 Return order#

-----------------      ----------------

9604217774  -- 1000011449

9604217222 -- 1000010652

Thanks

Pradeep

From: Ashutosh Mani Tripathi<mailto:[email-masked]>
Sent: 06 October 2020 16:09
To: Max Mushrif<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Chaitrashree MCMC<mailto:[email-masked]>; Gopinath N<mailto:[email-masked]>; Atmaram Tiwari<mailto:[email-masked]>
Cc: Krishnaraj K<mailto:[email-masked]>; Krishnaraj K<mailto:[email-masked]>; Pooja Sharma<mailto:[email-masked]>; Shivbrat Mishra<mailto:[email-masked]>
Subject: INC0864421_OrderRefundStatus

Dear Team,

Store#60069 has reported issue in below order, kindly share the refund status to the store team marked in this mail.

Order#1: 9604217222

Order#2: 9604217774

-------------------------------------< OMS_RETURN_POLICY_ENQUIRY_REQUEST : Response >----------------------------------------

{"status":"Success","source":"RTS","customer_order_id":"9604217222","enterprise_code":"LMG_UAE","is_legacy_order":"N","is_manager_override":"N",

"order_lines":[{"item_id":"161098369","item_description":"Legging","maximum_returnable_quantity":0,"is_returnable":"Y","with_in_return_window":"Y","return_window_period":14,"ordered_quantity":1,

"department_code":"6","delivery_type":"CC","is_ecom_exclusive":"N"}]}

-------------------------------------------------< End >------------------------------------------------------

-------------------------------------< OMS_RETURN_POLICY_ENQUIRY_REQUEST : Response >----------------------------------------

{"status":"Success","source":"RTS","customer_order_id":"9604217774","enterprise_code":"LMG_UAE","is_legacy_order":"N","is_manager_override":"N","order_lines":[{"item_id":"159134493","item_description":"3PK TANK VEST","maximum_returnable_quantity":0,"is_returnable":"Y","with_in_return_window":"Y","return_window_period":14,"ordered_quantity":1,"department_code":"6","delivery_type":"CC","is_ecom_exclusive":"N"}]}

-------------------------------------------------< End >------------------------------------------------------

Kindest Regards,

Ashutosh Mani Tripathi

Solution Architect, Landmark Group-IT, Dubai, United Arab Emirates

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Telephone :+971-48094262

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