Subject: Store Complaint
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 16 Nov 2020 23:33:18 -0700 (MST)

Hi Team, 

With regards to below mentioned order, the customer placed his order for shoes. However, he has a issue with the size so he visit the store and there customer asked for the size exchange but as per the customer one lady from the store refused to exchange the size and customer had to pay amount for exchange or he can only return the shoe so he had no choice, then customer returned the item. 

But customer visited another store and asked about the exchange policy so the staff person said exchange is possible on size on same amount. So now the customer is saying that the lady misguided him and he wanted to raise a complaint to the Shoemart for this issue. 

Kindly advise if we can offer some compensation to the customer for the inconvenience. Escalated to the concerned twice, but there is no response. 

Email ID - [email-masked] 
Mobile number - +971551091723 
Order number - 9611477489 
Store name - Mirdiff mall dubai 

Thank you for your help! 

Thanks & Regards, 
Seeta Kunwar