Subject: RE: Late refund (Cancelled RMA)
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ishan Ahuja <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 17 Nov 2020 06:23:10 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please go ahead as goodwill and mention this RMA # 1000112527 in the old RMA field.

In the notes, mention the return AWB

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, November 16, 2020 4:57 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ishan Ahuja <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund (Cancelled RMA)

External email sender, please take precaution.
Hi Team,

Please check on the issue below and advise.

Please note the as per the BI Publisher the items have not been received at the WH.

Regards
Shakeeb

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 13, 2020 2:07:32 PM
Subject: Late refund (Cancelled RMA)

Hi Team,

Ticket - 1673633

Problem Statement: Late refund (Cancelled RMA)

(1st Order)
Order Date: Oct 24, 2020
Order ID: 9609821416
RMA: 1000112527
Tracking ID: 46041164304

(2nd Order)
Order Date: Oct 22, 2020
Order ID: 9609568715
RMA: 1000112523
Tracking ID: 46041164271

Assistance Required: Need urgent Refund

Issue Description: The customer reported that she returned both of her orders but in the hybris the return status for both of the orders is showing cancelled.
​
As per the tracking, we can see that both of the orders has already been returned to our warehouse on Nov 4, 2020 and Nov 2, 2020 respectively. However, the refund is still not processed.

Please check and advice as customer waiting for a refund.

Thank you for your help

Regards,
Ishan

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