Subject: DED case (9614164367) Callback to be arranged.
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 16 Nov 2020 14:35:32 -0700 (MST)

Hi Team, 

With reference to order number 9614164367. Customer has ordered this item 162617518 - Simba - Ryan's World Racer Track Set. 

However, he did not received the complete item, he did receive the car only from the complete set and complaining about the improper packaging and handling of the shipment. 

We have refunded the customer as good will gesture and apologized the customer for the experience he faced in his order with us. 

Customer is asking for a callback as soon as possible and he is threthening us to complain in the DED. 

Customer Name: Ahmed Nabhani 
Customer contact number: 0507147115 
Customer Email id: [email-masked] 

Attached the images sent by customer. Kindly look into this and do the needful. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 02:53:32 
Subject: DED case (9614164367) Callback to be arranged. 

Hi Team, 

With reference to order number 9614164367. Customer has ordered this item 162617518 - Simba - Ryan's World Racer Track Set. 

However, he did not received the complete item, he did receive the car only from the complete set and complaining about the improper packaging and handling of the shipment. 

We have refunded the customer as good will gesture and apologized the customer for the experience he faced in his order with us. 

Customer is asking for a callback as soon as possible and he is threthening us to complain in the DED. 

Customer Name: Ahmed Nabhani 
Customer contact number: 0507147115 
Customer Email id: [email-masked] 

Kindly look into this and do the needful. 

Regards, 
Abhishek