Subject: Re: Late Shipping - 6233280114
From: Abhishek Bargaonkar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 16 Nov 2020 12:07:16 -0700 (MST)

Hi Team, 

Problem Statement: Order to be cancelled 
Order Date : Oct 15, 2020 
Order ID: 6233280114 
Tracking ID: 46287845192 
Assistance Required: Need Urgent cancellation 

Issue Description: The order was shipped from our side on Oct 16, 2020. However, customer did not received the order and as per the tracking id it is showing invalid and customer want to cancel the order. Kindly do the needful. 

Regards, 

Abhishek Borgaonkar 

From: "Maxwhryd Ecom" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]>, "ArishLaila" <[email-masked]>, "Mohammad Ayaz" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Sunday, 15 November, 2020 14:50:29 
Subject: RE: Late Shipping - 6233280114 

Dear Team , 

Below said Order Shipped and handed over to Aramex team ..PFB , the 

AWB : 46287845192 

Thanks 

Esaf 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, November 15, 2020 12:09 PM 
To: Mohd Imran <[email-masked]>; Maxwhryd Ecom <[email-masked]>; ArishLaila <[email-masked]>; Mohammad Ayaz <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]> 
Subject: Re: Late Shipping - 6233280114 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to close the below case. 

Regards, 

Fauzan 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Awad MohammedGaily" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Ayaz" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 10 November, 2020 17:19:53 
Subject: RE: Late Shipping - 6233280114 

Hi [ mailto:[email-masked] | 
@ArishLaila ] [ mailto:[email-masked] | 
@Maxwhryd Ecom ] , 

Please check AWB Is invalid. Kindly confirm if shipment is dispatched or not. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 2:13 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late Shipping - 6233280114 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case. the tracking ID is invalid. we have created a child ticket (1625554) but no update from WH team. 

Order Date : 15/10/2020 

Order ID: 6233280114 

Tracking ID: 46287845192 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 3:39:05 PM 
Subject: Late Shipping - 6233280114 

Dear Team, 

Problem Statement: Late Shipping 

Order Date : 15/10/2020 

Order ID: 6233280114 

Tracking ID: 46287845192 

Assistance Required: Need Urgent Delivery 

Issue Description: As per the online tracking, the above mentione AWB is invalid. Child ticket was raised on Oct 27, with no resolution. 

Kindly assist. 

Regards, 

Nikhil 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com