Subject: RE: Amount Deduction // [email-masked] // 1473890
From: Mustafa Chakki <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Reddy Prasad <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>
Date: Mon, 16 Nov 2020 14:50:45 +0000

REFUNDED.
Original Transaction ID202025285694210
IP Address168.187.70.73Batch ID-1
Transaction Date/TimeMon Nov 16 17:49:03 AST 2020Post Date1116
Transaction ID202032180928099Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1110Card ExpirationDec , 2022
Transaction Amount25.290Currency Code414
Merchant Track ID159952848300007298Result CodeCAPTURED
Host Response00Authorization Code306814
AVS ResponseCVD2 Validation Repsonse
Reference ID032196000505STAN ID736865
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Original Transaction ID202025285638488
IP Address168.187.70.73Batch ID-1
Transaction Date/TimeMon Nov 16 17:49:03 AST 2020Post Date1116
Transaction ID202032119072009Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1110Card ExpirationDec , 2022
Transaction Amount25.290Currency Code414
Merchant Track ID159952866400007564Result CodeCAPTURED
Host Response00Authorization Code306817
AVS ResponseCVD2 Validation Repsonse
Reference ID032196000506STAN ID393724
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 14, 2020 10:37 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitesh Singh <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Amount Deduction // [email-masked] // 1473890

External email sender, please take precaution.
Hi Shababe,

Please assist in closing this on priority. Case already also added to KW Finance Tracker on Nov 7, 2020. Amount has been deducted twwice from customer's account and no order was placed.
Transaction ID: 025222003013, 025250002873
Amount to refund: KWD 25.29 + KWD 25.29

Please also find the Bank Statement attached for the same. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 11:25:23 PM
Subject: RE: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1473890

@Mustafa Chakki<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Also no reply here.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 1:42 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1473890

External email sender, please take precaution.
Hi Team,

Please assist in getting the below case closed. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 23:07:25
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1473890

Hi Mustafa,

Still, we are waiting for your update.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 21:10:24
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1473890

Hi Mustafa,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 1 October, 2020 13:31:02
Subject: Fwd: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1473890

Hi Rashid,

Kindly assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 September, 2020 14:15:35
Subject: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1473890

Hi Team,

With reference to email address: [email-masked]<mailto:[email-masked]>, Customer is complaining that an amount was deducted on 08 Sept, 2020 however as per our records, no order was placed on that date.

Customer provided the statement as attached.

Kindly look into this and do the needful.

Thanks,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com