Subject: RE: Details required for Chat agents
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>, Saurabh <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 16 Nov 2020 13:44:03 +0000

Hi,

Thanks for sharing the list.

Assuming you will be sharing list of more agents as this count doesn’t look enough to handle the projected volume. Can you confirm how many more agents will be added to chat & by when?

Moreover, it is strictly recommended to have unique user IDs for all chat agents, sharing of user IDs are not advised & impacts the reporting as well.
​
Another important point - Intelliassign should be active for all users, with min of 3 concurrent chats per user.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 16, 2020 3:37 PM
To: Mohd Imran <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Saurabh <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Details required for Chat agents

External email sender, please take precaution.
Hi Imran,

Please find the below details for the agents who are handling the chats.

Agent Name
Language
Yahya Ahmed
AR
Mubasher Abdelrhman
AR
Yasser
AR
Ezzaldeen Mahyoub
AR
Apoorv Joshi
EN
MD Ataullah
AR
Ishan Ahuja
EN
Pushkar Srivastava
EN
Abhay Yadav
EN
Asjad Hussain
AR
Osama Thabit Qaid
AR
Ahmed Alsharif
AR
Samer Salameh
AR

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Saurabh" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 16 November, 2020 13:50:21
Subject: Re: Details required for Chat agents

@seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please provide the requested details to Imran ASAP

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: 16 November 2020 1:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Details required for Chat agents

Hi Saurabh,

Please share the list of agents who are handling chats.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com