Subject: Re: Late refund (Cancelled RMA)
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 16 Nov 2020 05:56:47 -0700 (MST)

Hi Team, 

Please check on the issue below and advise. 

Please note the as per the BI Publisher the items have not been received at the WH. 

Regards 
Shakeeb 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, November 13, 2020 2:07:32 PM 
Subject: Late refund (Cancelled RMA) 

Hi Team, 

Ticket - 1673633 

Problem Statement: Late refund (Cancelled RMA) 

(1st Order) 
Order Date: Oct 24, 2020 
Order ID: 9609821416 
RMA: 1000112527 
Tracking ID: 46041164304 

(2nd Order) 
Order Date: Oct 22, 2020 
Order ID: 9609568715 
RMA: 1000112523 
Tracking ID: 46041164271 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that she returned both of her orders but in the hybris the return status for both of the orders is showing cancelled. 
​ 
As per the tracking, we can see that both of the orders has already been returned to our warehouse on Nov 4, 2020 and Nov 2, 2020 respectively. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan