Subject: Ticket Assigned - Conversation with antonios
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 12:22:23 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with antonios antonios                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  antonios Bot:  Hi Antonios ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0000000000            03:57 PM, 16th Nov                     antonios                    Hey,           03:58 PM, 16th Nov                     antonios                    ???           03:58 PM, 16th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:59 PM, 16th Nov                     antonios                    Hey,           03:59 PM, 16th Nov                     antonios                    I would like to submit a complaint regarding maxfashion Egypt           03:59 PM, 16th Nov                   Fauzan                   can you please share your order number           03:59 PM, 16th Nov                   Fauzan                   How can i help you           04:00 PM, 16th Nov                     antonios                    2000169305           04:00 PM, 16th Nov                     antonios                    I would like to submit a complaint regarding maxfashion Egypt           04:01 PM, 16th Nov                     antonios                    Therefore i wish that i get transferred to anyone with a position to help me with my complaint           04:01 PM, 16th Nov                     antonios                    ??           04:02 PM, 16th Nov                   Fauzan                   can you please share your complaint           04:02 PM, 16th Nov                     antonios                    The issue started by the end on september..           04:03 PM, 16th Nov                     antonios                    i made an online order and i had to return most of the items due to sizing differences !           04:03 PM, 16th Nov                     antonios                    So i contacted customer services and they told me they have created return request..           04:04 PM, 16th Nov                     antonios                    but none of the shipping courrier contacted me back           04:04 PM, 16th Nov                     antonios                    I kept on caling them for nearly 3 weeks! Untill the courrier collected the shipment           04:05 PM, 16th Nov                     antonios                    But after that i got no refund           04:05 PM, 16th Nov                     antonios                    So i had to contact them back .. the agent told me that the warehouse has delivered my shipment on the 19th of oct!           04:05 PM, 16th Nov                   Fauzan                   can you please share the tracking number through which you have return           04:05 PM, 16th Nov                     antonios                    But untill nw i had no refund and they keep sending me emails that the courrier didnt collect the order           04:06 PM, 16th Nov                     antonios                             04:07 PM, 16th Nov                     antonios                    Thats the shipmenet document!           04:07 PM, 16th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           04:07 PM, 16th Nov                     antonios                    Thnx           04:07 PM, 16th Nov                     antonios                    I have been groing theough dis for the last month and a half ! And it’s frustrating how ignorant they are here in egypt!           04:08 PM, 16th Nov                     antonios                    I would prefer that someone to contact me via phone .. it would be better !           04:09 PM, 16th Nov                     antonios                    +201011262448           04:09 PM, 16th Nov                   Fauzan                   Thank you for holding           04:09 PM, 16th Nov                   Fauzan                   We are sorry for the delay for refund. and we will forward the concerned to our relevant team to check and refund the amount, and will update you on your email           04:11 PM, 16th Nov                   Fauzan                   Is there anything else I can help you with?            04:11 PM, 16th Nov                     antonios                    I have been getting this msg for yhe last month and and a half           04:12 PM, 16th Nov                     antonios                    So i need to get a proper and precise answer           04:12 PM, 16th Nov                   Fauzan                   We are sorry for the delay.           04:12 PM, 16th Nov                     antonios                    Therefore, i need someone to reach me via phone! And to know what would happen regarding my complaint!           04:12 PM, 16th Nov                   Fauzan                   We are doing our best           04:13 PM, 16th Nov                   Fauzan                   and also arrange a call for you           04:13 PM, 16th Nov                     antonios                    I’ve been hearing  this as well           04:13 PM, 16th Nov                     antonios                    I need my complaing to reach to the headquarter !           04:13 PM, 16th Nov                     antonios                    I need them to take action and solve my problem!           04:14 PM, 16th Nov                     antonios                    ??           04:15 PM, 16th Nov                   Fauzan                   we are really sorry for the inconvenience and we will do our best to sort this as soon as possible please allow us some more time \           04:15 PM, 16th Nov                     antonios                    Some time!!           04:16 PM, 16th Nov                   Fauzan                   and will arrange a call back for you           04:16 PM, 16th Nov                     antonios                    I am telling y that i have been going through tjis for the last 6 weeks!           04:16 PM, 16th Nov                     antonios                    6 weeks!           04:16 PM, 16th Nov                     antonios                    Its not acceptable           04:16 PM, 16th Nov                     antonios                    Its too long!           04:16 PM, 16th Nov                     antonios                    Its taking forever !           04:16 PM, 16th Nov                   Fauzan                   we are  sorry for the inconvenience and delay           04:17 PM, 16th Nov                   Fauzan                   Is there anything else I can help you with?            04:17 PM, 16th Nov                     antonios                    By the way, no one have contacted me back via phone after i submitted those many complaints previously!           04:17 PM, 16th Nov                     antonios                    I need a reference number for my complaint!           04:17 PM, 16th Nov                     antonios                    And a specific time for the phone call           04:18 PM, 16th Nov                   Fauzan                   please be assure that our team is working on this and we will send you the update on your email           04:18 PM, 16th Nov                     antonios                    Time range for your reply?           04:19 PM, 16th Nov                   Fauzan                   please allow us 24-48 hours and will get back to you           04:21 PM, 16th Nov                     antonios                    Ok!           04:21 PM, 16th Nov                     antonios                    Thnx           04:21 PM, 16th Nov                     antonios                    I’ll be waiting!           04:21 PM, 16th Nov                   Fauzan                   thank you for your understanding and cooperation           04:21 PM, 16th Nov                   Fauzan                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:22 PM, 16th Nov                     antonios                    Thnx           04:22 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1699011