Subject: RE: Failed Transaction (No order Placed)
From: Mustafa Chakki <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 16 Nov 2020 11:39:09 +0000

REFUNDED.

Original Transaction ID202025142315339
IP Address168.187.70.73Batch ID
Transaction Date/TimeMon Nov 16 14:38:40 AST 2020Post Date1116
Transaction ID202032113360373Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number490456******8286Card ExpirationJun , 2021
Transaction Amount22.600Currency Code414
Merchant Track ID159948455800018360Result CodeCAPTURED
Host Response00Authorization Code461321
AVS ResponseCVD2 Validation Repsonse
Reference ID032196000368STAN ID793925
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 14, 2020 6:08 AM
To: Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Failed Transaction (No order Placed)
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly update us on below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 08:44:43
Subject: Failed Transaction  (No order Placed)

Hi Team,

Kindly assist us in below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 09:11:29
Subject: Failed Transaction  (No order Placed)

Hi Team,

Ticket: 1515381

Email: [email-masked]<mailto:[email-masked]>

Problem Statement:  Failed Transaction  (No order Placed)

Order Date: Sep 7, 2020

Assistance Required: Need urgent Refund

Issue Description: The customer tried to place an order on 7 Sep, 2020 but no order have placed successfully. We can not see any order on 7 Sep, 2020 and the last order is on 15 July, 2020.
​
Also, the amount have been deducted as per the customer and did not receive it back till now.

Transaction ID: 025155014834
Amount: KWD 22.600

Please check and advice.

Thank you for your help

Regards,
Shivani

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