Subject: RE: Failed Transaction (No order Placed)
From: Mustafa Chakki <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>
Date: Mon, 16 Nov 2020 11:36:59 +0000

REFUNDED.

Original Transaction ID202025129159305
IP Address168.187.70.73Batch ID
Transaction Date/TimeMon Nov 16 14:36:32 AST 2020Post Date1116
Transaction ID202032186703883Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******8343Card ExpirationJan , 2022
Transaction Amount35.990Currency Code414
Merchant Track ID159945826200025462Result CodeCAPTURED
Host Response00Authorization Code742690
AVS ResponseCVD2 Validation Repsonse
Reference ID032196000367STAN ID779443
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Seeta Seeta <[email-masked]>
Sent: Saturday, October 17, 2020 7:30 PM
To: Mustafa Chakki <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Failed Transaction (No order Placed)

External email sender, please take precaution.
Hi Mustafa,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 2:39:43 PM
Subject: Failed Transaction (No order Placed)

Hi Team,

Ticket: ​1492687

Email: ​[email-masked]<mailto:[email-masked]>

Problem Statement: Failed Transaction (No order Placed)

Order Date: Sep 7, 2020

Assistance Required: Need urgent Refund

Issue Description: The customer tried to place an order on 7 Sep, 2020 but no order have placed successfully. ​

Also, the amount have been deducted as per the customer and did not receive it back till now.

Transaction ID: ​025144005082
Amount: KWD ​35.990

Please check and advice.

Thank you for your help

Regards,
Shivani

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