Subject: RE: Late refund (Cancelled RMA) // 6234754053
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 16 Nov 2020 10:53:26 +0000

Hi Seeta,

Refund done.

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 16, 2020 6:39 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund (Cancelled RMA) // 6234754053

External email sender, please take precaution.
Hi Team,

Ticket- 1637357

Problem Statement: Late refund (Cancelled RMA)

Order Date: Oct 21, 2020
Order ID: 6234754053
RMA: 1000100097
Tracking ID: 46290150863

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled.

As per the tracking we can see that the item has been returned to our warehouse on Oct 29, 2020. However, the refund still not processed.

Please check and advice as customer waiting for refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 7 November, 2020 14:21:54
Subject: Re: Late refund (Cancelled RMA)  // 6234754053

Hi Team,

Any update?

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 November, 2020 08:19:33
Subject: Late refund (Cancelled RMA)  // 6234754053

Hi Team,
​
Ticket- 1637357

Problem Statement: Late refund (Cancelled RMA)

Order Date: Oct 21, 2020
Order ID: 6234754053
RMA: 1000100097
Tracking ID: 46290150863

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled.

As per the tracking we can see that the item has been returned to our warehouse on Oct 29, 2020. However, the refund still not processed.

Please check and advice as customer waiting for refund.

Thank you for your help

Regards,
Shivani

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