Subject: RE: RTO order
From: Mohd Imran <[email-masked]>
To: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 16 Nov 2020 09:18:11 +0000

Hi Team,

Please update the order status as RTO on fareye.

As per Saudi post order is RTO.

With reference to order #6230529286
Tracking ID: CRDSAL0077213420

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, November 16, 2020 1:10 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RTO order
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6230529286
Tracking ID: CRDSAL0077213420

The order was placed on Oct 6, 2020, and shipped with Saudi Post under tracking (CRDSAL0077213420). Now as per Saudi Post website the shipment has been returned to WH on Oct 18, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 November, 2020 08:07:17
Subject: RTO

Hi  Team,

With reference to order #6230529286
Order Date:  Oct 6, 2020
Tracking ID: CRDSAL0077213420

The order has been returned to WH (RTO) on 2020-10-18  as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards,
Tawfik

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