Subject: Re: SLAs not achieved (HC KW)
From: Saurabh Dadu <[email-masked]>
To: Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, mohammad.quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 16 Nov 2020 06:34:27 +0000

Checking

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mohd Imran <[email-masked]>
Sent: 16 November 2020 12:02 PM
To: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; mohammad.quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: SLAs not achieved (HC KW)

Hi team,

Please check below day wise report of HC Kuwait for the month of November 2020.

Agreed SLAs are not achieved and Average FRT and ART are on higher side.

What was the reason for missing this ? Do share your plan of action to get this improved.

Date

Ticket assigned

Ticket resolved

Average FRT

Average RT

01-Nov-20

14

12

4h 50m

431h 38m

02-Nov-20

13

7

19h 34m

159h 46m

03-Nov-20

12

-

-

-

04-Nov-20

16

2

-

350h 3m

05-Nov-20

17

1

54m 22s

72h 30m

06-Nov-20

7

13

22h 40m

20h 35m

07-Nov-20

6

19

57h 20m

68h 58m

08-Nov-20

10

16

65h 11m

127h 27m

09-Nov-20

16

5

23h 17m

33h 29m

10-Nov-20

14

3

30h 14m

75h 1m

11-Nov-20

11

12

45h 55m

171h 59m

12-Nov-20

8

6

70h 5m

132h 19m

13-Nov-20

8

7

20h 40m

274h 25m

14-Nov-20

14

46

40h 52m

82h 8m

15-Nov-20

9

3

2h 34m

49h 30m

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

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