Subject: Re: Knet refund issue case ID: 1469832
From: Ammar Asif <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 15 Nov 2020 19:41:18 -0700 (MST)

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 15 November, 2020 11:58:08 
Subject: Re: Knet refund issue case ID: 1469832 

Hi team, 
any update? 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Anju John" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Sent: Monday, 9 November, 2020 22:50:23 
Subject: RE: Knet refund issue case ID: 1469832 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Please close this case on priority. 

Amount deduction reference number : - 025133022989 

Date : 07-09-2020 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, November 9, 2020 9:14 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>; seeta.seeta <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Subject: Re: Knet refund issue case ID: 1469832 

External email sender, please take precaution. 

Hi Shababe, 

Please find the ref.number: 025133022989 

Bank Statement screenshot attached which customer has shared with us. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 8:29:35 PM 
Subject: RE: Knet refund issue case ID: 1469832 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

As per remarks from KW finance team, the amount transaction not found, so please get the bank statement or amount deduction reference number and share with us. 

Thanks, 

Shababe Quamar 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 11:55 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Knet refund issue case ID: 1469832 
Importance: High 

[ mailto:[email-masked] | @Mohammad Shababe Quamar ] kindly check on this as well. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 12:24 AM 
To: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Knet refund issue case ID: 1469832 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 10:38:47 PM 
Subject: Knet refund issue case ID: 1469832 

problem statement : refund not porcessed 

order created : Sep 7, 2020 

order no : 8201978580 

amount : KWD9.92 

assistance required: need urgent refund 

Hi team 

i created Knet ticket and now the status is closed , i checked it into Knet CS sheet for refund and i found that the above order number is in the sheet , and as we were told that if the order no is in the sheet means that the refund has been initiated so i replied to the customer that the refund has been processed but he came back stating that his refund has not been initiated yet so i checked it again into the Knet sheet and i found this remark: "no details found in bank-unable to close ticket" 

what is it mean or what action should i take in this kind of case 

please assist me on the case 

regards 

ammar asif 

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