Subject: Refund not processed - 6230502444
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 15 Nov 2020 19:32:59 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Oct 05, 2020 
Order ID: 6230502444 
Return Tracking ID: 46286768393 
RMA: 1000059815 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Oct 19, but the RMA was cancelled in the Hybris. The customer is chasing us for the refund. The child ticket 1622285 was raised on Oct 27, but there is no response. 

Kindly advise how to proceed for the refund as the RMA has been cancelled. 

Thanks & Regards, 
Seeta Kunwar