Subject: Fwd: Refund not processed - 6226945941
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 15 Nov 2020 19:30:32 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 24, 2020 
Order ID: 6226945941 
Return Tracking ID: 46286827156 
RMA: 1000060718 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Oct 15, but the RMA was cancelled in the Hybris. The customer is chasing us for the refund. The child ticket 1611192 was raised on Oct 23, but there is no response. 

Kindly advise how to proceed for the refund as the RMA has been cancelled. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 9 November, 2020 20:24:08 
Subject: Refund not processed - 6226945941 

Dear Team, 

WIth regards to Order ID 6226945941, the item 162527989 - - Embroidered Abaya with Long Sleeves and Tie Ups was returned back to us on Oct 15 and the RMA 1000060718 has been cancelled. 

Kindly assist with the refund. 

Regards, 
Nikhil.