Subject: Re: KNET ON VALIDATION
From: Abhishek Bargaonkar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 15 Nov 2020 16:12:40 -0700 (MST)

Hi Team, 

With reference to Tickect number: 1465503. 

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited twice to customer account. As per the hybris there no order details for the Sep 07, 2020. Transaction id shared by the customer has been attached for deduction of amount: 

1.025110010024-E0268301 
2.025155007818-E0268301 

Customer Name: Ahmed Kotb Selim 
Customer Email id: [email-masked] 

Added in Kuwait finance tracker sheet, Finance team is asking for bank statement which is attached in this email. 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, 30 October, 2020 19:08:59 
Subject: Re: KNET ON VALIDATION 

Hi Team, 

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited twice to customer account. As per the hybris there no order details for the Sep 07, 2020. 

Transaction id shared by the customer has been attached for deduction of amount: 

1.025110010024-E0268301 
2.025155007818-E0268301 

Customer Name: Ahmed Kotb Selim 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 14 October, 2020 07:09:59 
Subject: KNET ON VALIDATION 

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 13:52:49 
Subject: Re: KNET ON VALIDATION 

Hi Team, 

Customer has made two order Sep 07, 2020 . However, payment failed but the amount has been debited to customer account. As per the hybris there no order details for the Sep 07, 2020. 

Transaction id shared by the customer has been attached for deduction of amount 

Customer Name: Ahmed Kotb Selim 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar