Subject: RE: Refund not initiate / 8204984739
From: Mohamed Mahmoud <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 15 Nov 2020 15:47:32 +0000

Hi All,

Any update on this please.

Thanks,
Ali

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, November 13, 2020 8:37 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Refund not initiate / 8204984739

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 6:52:17 PM
Subject: Refund not initiate / 8204984739

Hi Team,

The customer has placd his order on Sep 26, 2020 but order returned back to the warehouse and amount refunded in form of voucher. However, customer don't want his refund as a voucher, so crystal team disabled the voucher and created the Hybris ticket on Oct 14, 2020 but still amount has not initiate.

So we request you please do the needful and help us to close this case as soon as possible.

Order number - 8204984739
Hybris Ticket number - 03659007

Ticket number - 1626196

We are looking forward to your reply.

Regards
Rehan

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