Subject: RE: Call Back request
From: Mohamed Mahmoud <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MOHAMED JAMAL <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 15 Nov 2020 12:40:23 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

I’ve called the customer 3 times yesterday and today as well however no answer.

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>, if you can reach to the CST please advise what is needed from our side.

Thanks,
Ali

From: Jessie Caparas <[email-masked]>
Sent: Saturday, November 14, 2020 12:56 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; MOHAMED JAMAL <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: Call Back request
Importance: High

@Mohamed Mahmoud<mailto:[email-masked]>

Kindly do the needful please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 12:40 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMED JAMAL <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Call Back request
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #7413758655

Customer has received a wrong order, However she has returned the order but she is asking for a call back, Kindly arrange a call back for her.

Mobile Number :+97336030448
Email Id :[email-masked]

Regards,
Fauzan

________________________________
From: "MOHAMED JAMAL" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:30:18 PM
Subject: wrong item

Hello Team,

This customer Zainab received other order not the one she ordered and she is asking to arrange a call back for her

Order Number:7413758655

Mobile Number :+97336030448

Email Id :[email-masked]

To let you know that she get her refund as a voucher on the date 11/12/20 .

Thank you

Mohammed Alsoufi

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