Subject: Re: RE: Need To Process The Refund // 6236222514
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 10:45:16 +0000

Dear Jessie,     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye        Call: +91 70-6595-6595  || www.getfareye.com       Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Sun, 15 Nov at  8:33 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Hey 

 Pl change the status & confirm once done. 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, November 14, 2020 9:38 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Malik Ismail <[email-masked]>; [email-masked]; [email-masked];
 Shatakshi Pandey <[email-masked]> 
Subject: Re: RE: Need To Process The Refund // 6236222514 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 
Greetings from FarEye !!! 
 
We would like to inform you that we have received your concern regarding the status update,
​upon confirmation from the operations team, we will proceed further from now to avoid any mismatch. 
 
@Vishwajeet, 
Please share your confirmation for the above request, so that we can proceed further accordingly.

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 
Thanks and Regards,

 

 
Rup Singh Gurjar 
Technical Engineer | FarEye

 

 

 
 
Call: +91 70-6595-6595 ||www.getfareye.com||

 

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
On Sat, 14 Nov at 10:30 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 Greeting from FarEye! 
 
We have received your concern regarding the refund process. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
Garima Mathur, Technical Engineer

 

 
 FarEye-
 Enabling Digital Logistics 

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Sat, 14 Nov at 10:27 AM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Please initiate RTO for this order. 

 

 

 
 31/10/2020        13:24 

 

 

 

 

 
 @Vishwajeet
 Singh for your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Seeta Seeta <[email-masked]>
 
Sent: Friday, November 13, 2020 8:06 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>;
 Ishan Ahuja <[email-masked]> 
Subject: Re: Need To Process The Refund // 6236222514 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Kindly assist on the bellow case and help us in closing this case.

 

 

 

 

 
Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 
 
From:
"Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Fauzan Musalman" <[email-masked]> 
Sent: Monday, November 9, 2020 6:43:52 PM 
Subject: Need To Process The Refund

 

 

 

 

 

 
 
Hi Team,

 

 

   

 

 
 
With reference to order #6236222514

 

 

 
Order Date: Oct 26, 2020

 

 

 
Tracking ID: CRDSAL0086533820

 

 

   

 

 
 
The order has been returned to WH (RTO) on 31 October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly mark the order
 as NDR and process the refund.

 

 

   

 

 
 
Thank you for your help.

 

 

   

 

 
 
Regards.

 

 

 
Ishan

 

 

 

   

 

 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com