Subject: Re: Amount deduction / [email-masked]
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohammed Athar <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Sankar <[email-masked]>, Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Zafar <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sun, 15 Nov 2020 02:58:56 -0700 (MST)

Hi Malik, 

Any update on the below case. 

Regards. 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Sankar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Zafar" <[email-masked]> 
Sent: Friday, 30 October, 2020 08:37:53 
Subject: Re: Amount deduction / [email-masked] 

HI Mohammad/Malik, 

Please find the bank details. 

Account holder's name: Aziza Fayez Muhammad Al Imran 
The bank's name: Al Rajhi Bank 
Branch name: 181 
Account number: 181608010255009 
IBAN: SA0780000181608010255009 
Account type: Current 

Regards, 
Fauzan 

From: "Mohammed Athar" <[email-masked]> 
To: "Sankar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Zafar" <[email-masked]> 
Sent: Tuesday, October 27, 2020 5:09:22 PM 
Subject: RE: Amount deduction / [email-masked] 

Hi Malik, 

I tried to refund through payfort but it was not successful, kindly share the customer bank account details & update in tracker to go ahead with the manual refund.Refer to the below screenshot FYI. 

Thanks & Regards, 

Athar Mohammed, 

From: Sankar T <[email-masked]> 
Sent: Tuesday, October 27, 2020 2:37 PM 
To: Mohammed Athar <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Zafar <[email-masked]> 
Subject: Re: Amount deduction / [email-masked] 

External email sender, please take precaution. 

HI Athar, 

Please go ahead and refund to the customer from PayFort. 

Thanks, 

Sankar. 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 27 October 2020 at 4:55 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "seeta.seeta" < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Mohd Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount deduction / [ mailto:[email-masked] | [email-masked] ] 

Hi Sankar, 

Please confirm if I can process the refund through payfort 

Thanks & Regards, 

Athar Mohammed, 

From: Mohammed Athar 
Sent: Sunday, October 25, 2020 2:30 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohd Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount deduction / [ mailto:[email-masked] | [email-masked] ] 

Looping [ mailto:[email-masked] | 
@Sankar T ] 

Please help us to process the refund for the MADA transaction, order is created but unable to view the order in hybris.Refer to the below screenshot from Payfort in the below trail mail. 

Thanks & Regards, 

Athar Mohammed, 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 2:24 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount deduction / [ mailto:[email-masked] | [email-masked] ] 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Please help us to get this closed. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 9:07 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Amount deduction / [ mailto:[email-masked] | [email-masked] ] 
Importance: High 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Please assist to process refund for below order. 

order 6493917439 

amount SAR 446 

Date 2020-05-25 00:39:52 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 8:28 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Amount deduction / [ mailto:[email-masked] | [email-masked] ] 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

With reference to customer Email ID: [ mailto:[email-masked] | [email-masked] ] 

Customer has made an order May 25, 2020 . However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for May 25, 2020. 

Bank statement shared by the customer has been attached. 

Transaction ID: 014521096302 

Amount: SAR 446 

Customer Email id: [ mailto:[email-masked] | [email-masked] ] 

Kindly check and advise for the further process. 

Regards, 

Fauzan 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com