Subject: RE: Return items still not collected
From: Mohd Imran <[email-masked]>
To: Dominic Arackal <[email-masked]>, Siny Jacob <[email-masked]>
Cc: Ishan Ahuja <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, ALL BAH CRM - Cluster <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 15 Nov 2020 09:57:26 +0000

Hi Dominic,

Please help us to close the below case.

Order Date: Sep 28, 2020
Order ID: 7405227547
Tracking ID: 45444657263

The return request was created on Nov 4, 2020 and till now the item has not collected from the customer, when escalated this case to aramax, they told me to please contact the warehouse team as the receiver name and commodity is incorrect, I have also attached the screenshot for the same.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, November 15, 2020 12:27 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Ishan Ahuja <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Return items still not collected
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards.
Fauzan

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 14:34:24
Subject: Return items still not collected

Hi Teem,

Ticket- 1641428
Child Ticket - 1656877

Problem Statement: Late Collection

Order Date: Sep 28, 2020
Order ID: 7405227547
Tracking ID: 45444657263

Assistance Required: Neet to urgently collect the items

Issue Description: The return request was created on Nov 4, 2020 and till now the item has not collected from the customer, when escalated this case to aramax, they told me to please contact the warehouse team as the receiver name and commodity is incorrect, I have also attached the screenshot for the same.

For your reference, I even created a child ticket asking them about this case, but not received any reply from them.

Kindly look into the issue and suggest the next step to be followed up.

Thank you for your help

Regards,
Ishan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com