Subject: RE: Late Shipping//Order ID: 6236185686
From: ArishLaila <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Parvez Khan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ebrahim <[email-masked]>, Suvadeep Saha <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shatakshi Pandey <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 15 Nov 2020 09:36:01 +0000

Dear @Jessie Caparas<mailto:[email-masked]>- Below order was not shipped from Conloc.

@Maxwhryd Ecom<mailto:[email-masked]>- Team Kindly update INC number for below shipment ,

INVOICE_NO
ITEM_ID
ITEM_DESC
ORDER_QTY
RDC_EXPECTED_QTY
UNIT_RETAIL_VALUE
CONCEPT_NAME
PAYMENT_TYPE
ORDER_DATE
PTW_QTY
SCAN_TO_LOAD_USER_ID
SCAN_TO_LOAD_DATE
SCAN_TO_LOAD_TIME
HANDOVER_STATUS
ORDER_LINE_STATUS
6236185686
159696042
BROWN SEAMLESS MATERNITY
1
1
37
Max
Credit Card
26-Oct-20
1

NOT READY
SHIPPED
6236185686
159696043
BROWN SEAMLESS MATERNITY
2
2
37
Max
Credit Card
26-Oct-20
2

NOT READY
SHIPPED
6236185686
161186696
BRAS 2PK
1
1
25
Max
Credit Card
26-Oct-20
1

NOT READY
SHIPPED

From: Jessie Caparas <[email-masked]>
Sent: Sunday, November 15, 2020 11:08 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>; Shatakshi Pandey <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Late Shipping//Order ID: 6236185686
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> @Shatakshi Pandey<mailto:[email-masked]>

Kindly update asap on this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 5:30 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping//Order ID: 6236185686

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No action taken on Child ticket: #1648344 in last 11 days.

Customer is chasing for their order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 3:46:07 AM
Subject: Late Shipping//Order ID: 6236185686

Hi Team,

Problem Statement: Late Shipping
Order Date : Oct 26, 2020
Order ID: 6236185686
Tracking ID: NA

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Oct 26, 2020 and till now she has not received the order. As per the hybris the order has no consignment.
Customer is chasing us for her order so we request you to expedite the delivery date asap.

Regards,
Ebrahim Hageb

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