Subject: Re: [#455737] Re: Manually refunded by Payfort//6228074831
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 09:20:41 +0000

Hi Apoorv,  ​   Thank you for your recent email.  ​   Please find the details of the transaction and the RRN:     FORT ID: 169999990000449809      RRN: 027120123586      Auth Code 460500     Card number  484783******8614      Date of trx 9/27/2020      Orig Amount 168.30       Refund amount 28.90       MID 900000001473          Merchant Ref ​6228074831      ​Landmark KSA     ​   Al Rajhi bank confirmed that they've processed the refund from their end  on 14 Oct 2020.     We hope you find this information helpful.      Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.       Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.       Best regards,  ​   Jovelyn Vicencio Operations Analyst     Phone: UAE +971 4573 9800 (Option 2)  Email: [email-masked]       A letter to our community  #stayUPBEAT     
                           
                            On
                            Sun, 15 Nov at  3:57 AM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 

 Kindly share the Refund Reference Number for the below details: 
   
 Order Number: 6228074831 
 Refund amount: SAR 28.90 Request Token Number: 169999990000449809 
 AuthenticationTransaction ID: 460500 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

From: "Ebrahim" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Sent: Saturday, November 7, 2020 3:07:26 AM Subject: Manually refunded by Payfort//6228074831 

 
 
 Hi Team, 
  With reference to order #6228074831 
 RMA: 1000053183 
  As per hybris the refund has been done on 10/8/20. (Manually refunded by payfort). But customer claiming that she has not received the refund yet. 
 Kindly check and update us with the refund status and the transaction ID. 
  Thank you for your help. 
  Regards, 
 Ebrahim Hageb