Subject: RE: Late collection(6220006113)
From: Imran Masih <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: ALL RUH OPS - Landmark <[email-masked]>, Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Ramez Grada <[email-masked]>, AbdelKader Salameh <[email-masked]>
Date: Sun, 15 Nov 2020 08:39:39 +0000

Dears,

Please note the team informed to arrange collection again.

Regards,
Imran Suleman Masih

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, November 15, 2020 12:21 AM
To: Imran Masih <[email-masked]>
Cc: ALL RUH OPS - Landmark <[email-masked]>; Seeta Seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; escalations dxbteam <[email-masked]>; Ramez Grada <[email-masked]>; AbdelKader Salameh <[email-masked]>
Subject: Re: Late collection(6220006113)

Dear Imran,

Thank you for your prompt response.

However, customer has denied receiving any call for the collection or someone visiting them to collect the item. Please assisgn a new collection reference to the same request and try arranging another attempt with customer on below details:
ABDULLAH Osman
+966558068059
Schools Dar Choueifat Abbas bin Muttalib Street
Qasim Building
Al Izdihar, Riyadh
Saudi Arabia (SA)

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Imran Masih" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 8:44:03 PM
Subject: RE: Late collection(6220006113)

Dears,

Collection cancelled, due to attempts completed.

Regards,
Imran Suleman Masih

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:44 AM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late collection(6220006113)
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

46175666644;I04101A

Please assist in arranging the below collection on priority. The collection has been cancelled and customer is reporting they haven't been contacted even once. Please find customer's details below:
ABDULLAH Osman
+966558068059
Schools Dar Choueifat Abbas bin Muttalib Street
Qasim Building
Al Izdihar, Riyadh
Saudi Arabia (SA)

Please assign a new collection reference from your end for arranging the collection as it is not getting assisgned when we are trying to raise a new Tracking number and customer is trying to return the items since october.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 11:10:12 AM
Subject: Late collection(6220006113)

Hi Team,

Problem Statement: Late Collection
Order Date : Aug 30, 2020
Order ID: 6220006113
Tracking ID: 46175666644
Collection reference: I04101A
Assistance Required: Need Urgent Collection

Customer Address: House number: 210, Street Name : Abbas Bin Abdul Muttalib Street, Area: Al Izdihar, City:  Riyadh
Customer Contact number: +966558068059

Issue Description: The return request was created on Aug 31, 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Abhishek