Subject: RE: RE: Order not delivered (RTO)
From: "Ahmed A. Saleh" <[email-masked]>
To: Malik Ismail <[email-masked]>, "Belal A. Bakheet" <[email-masked]>, FarEye Support <[email-masked]>, "RASHED S. ALMUSHARRAF" <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>, "Ahmed M. Shuwaykan" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, Shatakshi Pandey <[email-masked]>
Date: Sun, 15 Nov 2020 07:46:19 +0000

Please find attached response

Regards,

Ahmed A. Saleh
Integration Team Leader

M. +966 565795983 | T. +966 11 289 8757

E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<http://www.sp.com.sa/>

<https://twitter.com/saudipost>

@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Malik Ismail [mailto:[email-masked]]
Sent: Sunday, November 15, 2020 8:04 AM
To: Belal A. Bakheet <[email-masked]>; FarEye Support <[email-masked]>; RASHED S. ALMUSHARRAF <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Ahmed M. Shuwaykan <[email-masked]>; Ahmed A. Saleh <[email-masked]>
Cc: [email-masked]; Vishwajeet Singh <[email-masked]>; Shatakshi Pandey <[email-masked]>
Subject: RE: RE: Order not delivered (RTO)

Hi Saudi Post Team,

Reminder please.

Regards,
Malik
From: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 11:27 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; RASHED S. ALMUSHARRAF <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Ahmed M. Shuwaykan <[email-masked]<mailto:[email-masked]>>; Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: Order not delivered (RTO)

External email sender, please take precaution.
@ahmed

Kind Regards,

بلال علي بخيت

مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of Corporate Sales Manager

Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760

E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085902349%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=xWo0suJObSZ7QyoALenk7W90Vtgx7OjRieJn%2Fm8miWU%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085907355%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=izhj2RlaJ1jgxkr7Sj08oj8kviqhZZbT9m6f1J7zkrI%3D&reserved=0>

@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 10:23 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; RASHED S. ALMUSHARRAF <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Ahmed M. Shuwaykan <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: Order not delivered (RTO)

Dears Saudi Post Team,

Please assist to update status for any returned shipment to be as “RETURNS TO ORIGINAL POSTAL OFFICE” instead of "Return to Origin" .

Please assist to update same for AWB CRDSAL0079557020 – Order 6232409974

Regards,
Malik Ismail
From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 10:17 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: Order not delivered (RTO)

External email sender, please take precaution.
Dear Malik,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085912352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=FSp5g7GJtA9tTK5MXB%2Fh%2F2juLbcgUDeOWPlhjDgASXk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085922348%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=%2B7TL3xyW8H8tShyqxO8Q8KxnTT%2BKJwurxF0%2BSB95%2B3E%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085927347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=3nM92Hy8yqoiLwAiWxXRpTzMP2wRgRrxjLzxFS4ns%2Fo%3D&reserved=0>
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On Wed, 11 Nov at 11:00 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malik,

Greeting from FarEye!

We have received your concern regarding the order not delivered. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085937337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=7LnB7%2BfyiafyhJ9wcf4si7Mf8Q5flHboOtuqlfzSV3Y%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085942340%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=zni9Qc448%2BLFY7qx%2Bcwle7XD6s6j27K6dKiSdMOaCpc%3D&reserved=0> to check the details.
Thanks and Regards,

Garima Mathur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085952334%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=UU9zeHueJ65UDV6PuB2lvjc%2ByXwDhO60gc4fP%2Bh7DfU%3D&reserved=0>

Call: +91 7065956595
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On Wed, 11 Nov at 10:56 AM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update RTO status to process refund.

AWB CRDSAL0079557020 RETURNED 21/10/2020 - 08:46

Order ID 6232409974

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 8:28 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Oct 12, 2020
Order ID:  6232409974
Tracking ID: CRDSAL0079557020
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Oct 12, 2020, and shipped with Saudi Post under tracking (CRDSAL0079557020). Now as per Saudi Post website the shipment has been returned to WH on 21/10/2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085987320%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=DqJV7jBiTvxp5SfVe0CWOQACEUuFJG%2FttAPsO0o5R3w%3D&reserved=0>
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________________________________

Disclaimer:
This email has been sent from Saudi Post Organization. The information in this email is considered to be confidential. It is solely intended for the person(s) named above.
If you are not an intended recipient, please notify the sender and delete this email from your system.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Subject: RE: SP- Review Status Mis-Match
From: "Ahmed A. Saleh" <[email-masked]>
To: "Alexander Gomes" <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>
Cc: "Belal A. Bakheet" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Vishwajeet Singh <[email-masked]>, Zahir Shaikh <[email-masked]>, "Purnima Das <[email-masked]>" <[email-masked]>, "Mohammad A. Dahgriri" <[email-masked]>
Date: Wed, 11 Nov 2020 07:15:03 +0000

Dear Alexander,

There is an event which is not in the list and it represents return to origin

EventId: 317

EventName En: Return to Origin

EventName Ar: معاد الى المصدر

Regards,

Ahmed A. Saleh

Integration Team Leader

M. +966 565795983 | T. +966 11 289 8757

E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<http://www.sp.com.sa/>

<https://twitter.com/saudipost>

@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Alexander Gomes [mailto:[email-masked]]
Sent: Wednesday, November 11, 2020 9:45 AM
To: Ahmed A. Saleh <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>
Cc: Belal A. Bakheet <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Vishwajeet Singh <[email-masked]>; Zahir Shaikh <[email-masked]>; Purnima Das <[email-masked]> <[email-masked]>
Subject: SP- Review Status Mis-Match

Dear Ahmed,

The code 'returns to original postal office' for NDR is mapped at our end, but now "Return to Origin" for NDR as mentioned in trail mail (ticket) is coming up, which is resulting in a mismatch. Please suggest status to be matched to Zahir and Purnima,

As seen from the list “Return to Origin” eventid is not available. Please confirm

EventId

EventNameAR

EventNameEN

Status1

Status2

1

وصلت الى المكتب

Arrived To Office

CarrierPicked

ArrivedDestination

155

تم ايداع المادة في محطة الطرود

Deposit in ParcelStation

CarrierPicked

CarrierPicked

18

تم التسليم

delivered

Delivered

DeliveredtoCustomer

2

غادرت  الى

Departed to

CarrierPicked

Dispatchfromorigin

20

اعادة  الى مصدرها

returns to original postal office

NDR

NDR

3

تحت التوزيع

Under distribution

Outfordelivery

Outfordelivery

32

محاولة تسليم

Attempted to delivery

Undelivered

Undelivered

47

استلام من العميل

Posting/Collecting

CarrierPicked

Inscanatorigin

5

تسليم على الشباك

In the Counter

CarrierPicked

Dispatchfromorigin

EDE

خارج مركز الفرز

out of sorting centre

Outfordelivery

Outfordelivery

EDF

جاهزة للتسليم

held at delivery depot

Outfordelivery

ArrivedDestination

EDG

مع الموزع للتسليم

out for physical delivery

Outfordelivery

Outfordelivery

G

وصلت الى المكتب

Arrived To Office

CarrierPicked

ArrivedDestination

From: Purnima Das <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 7:55 AM
To: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Nirav Dholabhai <[email-masked]<mailto:[email-masked]>>; Sijo Jose <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.

Hi Vishwajeet,

The code 'returns to original postal office' for NDR is mapped at our end, but the courier partner is now pushing "Return to Origin" for NDR as mentioned in trail mail (ticket), which is resulting in a mismatch. Please suggest.

Thanks,

Purnima Das

On Tue, Nov 10, 2020 at 4:39 PM Vishwajeet Singh <[email-masked]<mailto:[email-masked]>> wrote:

   Hi @Zahir Shaikh<mailto:[email-masked]>,

   Attached is the current status Mapping for Saudi Post which seems correct.

   @Purnima Das <[email-masked]><mailto:[email-masked]> Can u pls share which status code we are receiving against the Shipments where status is getting failed .

EventId

EventNameAR

EventNameEN

Status1

Status2

1

وصلت الى المكتب

Arrived To Office

CarrierPicked

ArrivedDestination

155

تم ايداع المادة في محطة الطرود

Deposit in ParcelStation

CarrierPicked

CarrierPicked

18

تم التسليم

delivered

Delivered

DeliveredtoCustomer

2

غادرت  الى

Departed to

CarrierPicked

Dispatchfromorigin

20

اعادة  الى مصدرها

returns to original postal office

NDR

NDR

3

تحت التوزيع

Under distribution

Outfordelivery

Outfordelivery

32

محاولة تسليم

Attempted to delivery

Undelivered

Undelivered

47

استلام من العميل

Posting/Collecting

CarrierPicked

Inscanatorigin

5

تسليم على الشباك

In the Counter

CarrierPicked

Dispatchfromorigin

EDE

خارج مركز الفرز

out of sorting centre

Outfordelivery

Outfordelivery

EDF

جاهزة للتسليم

held at delivery depot

Outfordelivery

ArrivedDestination

EDG

مع الموزع للتسليم

out for physical delivery

Outfordelivery

Outfordelivery

G

وصلت الى المكتب

Arrived To Office

CarrierPicked

ArrivedDestination

   Regards,

   VJ

   Supply Chain || Landmark Group

   Landmark Tower, 18th Floor , Dubai Marina

   UAE M     +971-585429874

   UAE P      +971-45174259

   KSA M     +966-596014307

   From: Zahir Shaikh <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, November 10, 2020 2:16 PM
   To: Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Nirav Dholabhai <[email-masked]<mailto:[email-masked]>>; Sijo Jose <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
   Cc: FarEye Support <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
   Subject: RE: RE: Refund / Returned order / 6223282088

   @Vishwajeet Singh<mailto:[email-masked]>, Please confirm on the status mapping.

   Regards,

   Mohammad Zahir

   T  # +971 4 809 5106

   M # +971 56 795 7347

   From: Purnima Das <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, November 10, 2020 12:01 PM
   To: Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Nirav Dholabhai <[email-masked]<mailto:[email-masked]>>; Sijo Jose <[email-masked]<mailto:[email-masked]>>
   Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
   Subject: Re: RE: Refund / Returned order / 6223282088

   External email sender, please take precaution.

   Hi Zahir,

   We are yet to get any confirmation on the Saudipost status. Please confirm so that if needed we can make changes before WWS.

   Thanks,

   Purnima Das

   On Wed, Nov 4, 2020 at 1:05 PM Purnima Das <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Zahir/Vishwajeet,

      We need confirmation on below status for Saudipost as many orders statuses are failing.

      Thanks,

      Purnima Das

      On Fri, Oct 30, 2020 at 12:44 AM Purnima Das <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Zahir,

         According to the status mapping shared with Fareye, NDR is mapped with EventId '20' and EventName 'returns to original postal office' . Please verify with the 3PL team for the valid status for NDR and confirm us.

         Thanks,

         Purnima Das

         On Sun, Oct 25, 2020 at 11:48 AM Pooja Sharma <[email-masked]<mailto:[email-masked]>> wrote:

            Hi @Zahir Shaikh<mailto:[email-masked]>/@Vishwajeet Singh<mailto:[email-masked]>,

            Can we please check the RTO Initiated mapping for returns for SaudiPost and escalate  the same to 3PL that agreed mapping should be used to map returns processes.

            Regards,

            Pooja Sharma

            Manager IT - Projects

            LMIT Planning

            Landmark Tower, Dubai Marina, Dubai

            Contact Number 04-517-4208

            From: FarEye Support <[email-masked]<mailto:[email-masked]>>
            Sent: Friday, October 23, 2020 9:24 AM
            To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
            Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>
            Subject: Re: RE: Refund / Returned order / 6223282088

            External email sender, please take precaution.

            Dear Pooja,

            As per the previous mail, we have already informed you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask the Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

            Moreover, there is nothing pending from FarEye support end. Hence, ​we are proceeding with the ticket # 165852 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595.

            After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

            Please provide your valuable feedback.

            ​

            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.

            You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f%25C2%25A0or&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865891741%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=flc8ex5BrEA1oTLbJz2QxGoVCNeE299%2BXRZYHSj%2F%2BjE%3D&reserved=0> please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865901697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=Vhlp1vm61P0Phnz6htQriFGpyGBBqwC2jo%2Fz%2FK6mT5U%3D&reserved=0> to check the details.

            Thanks and Regards,

            Arpana Raj | Technical Engineer

            FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865901697%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=7YjeffBxhGiU%2Bc8bUakcqF%2BcKD0C7EO1mjdoAQ6rOno%3D&reserved=0> | Call: +91 70-6595-6595

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            Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

               On Thu, 22 Oct at 1:54 PM , Pooja Sharma <[email-masked]<mailto:[email-masked]>> wrote:

               Hi Purnima/Ayush,

               Request you to note the below point and do the needful.

               Regards,

               Pooja Sharma

               Manager IT - Projects

               LMIT Planning

               Landmark Tower, Dubai Marina, Dubai

               Contact Number 04-517-4208

                  From: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
                  Sent: Thursday, October 22, 2020 11:59 AM
                  To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>
                  Cc: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
                  Subject: RE: RE: Refund / Returned order / 6223282088

                  ++ @Pooja Sharma<mailto:[email-masked]>

                  From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
                  Sent: Thursday, October 22, 2020 11:47 AM
                  To: Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
                  Cc: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
                  Subject: RE: RE: Refund / Returned order / 6223282088
                  Importance: High

                  @Shatakshi Pandey<mailto:[email-masked]> @Bhaskar Mandelia<mailto:[email-masked]>

                  For your help on the below reply from Saudi Post please.

                  Thank you and Kind Regards,

                  Jessie Caparas

                  Email: [email-masked]<mailto:[email-masked]>

                  T: +97145172087

                  From: Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>
                  Sent: Thursday, October 22, 2020 11:30 AM
                  To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>
                  Cc: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
                  Subject: RE: RE: Refund / Returned order / 6223282088

                  External email sender, please take precaution.

                  Dear Jessie,

                  Both events has been sent and the correct return to origin is event_code 317, if it is not mapped in your system so please map it

body

CreationDate

IsSent

{"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المكتب","EventDescription_En":"Return to Office","LastEventDate":"2020-09-22T12:45:51","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"20    ","Id":830591865,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":2}

2020-09-22 13:01:18.683

1

{"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المصدر","EventDescription_En":"Return to Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317   ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9}

2020-09-22 13:01:18.683

1

                  Ahmed Amin Saleh

                  Software Engineer

                  Mob. +966565795983

                  Land Line: 011289 8757

                  Ext. 18757

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865931566%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=63ybWeRkCz%2BduhmeJeHxiZDYyOCm6RvqY2clKPY3mW8%3D&reserved=0>

                  From: Jessie Caparas [mailto:[email-masked]]
                  Sent: Thursday, October 22, 2020 7:33 AM
                  To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Ahmed A. Saleh <[email-masked]<mailto:[email-masked]>>
                  Cc: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
                  Subject: RE: RE: Refund / Returned order / 6223282088
                  Importance: High

                  @Ahmed A. Saleh<mailto:[email-masked]>

                  For your help on the below as advised by Fareye team please.

                  Thank you and Kind Regards,

                  Jessie Caparas

                  Email: [email-masked]<mailto:[email-masked]>

                  T: +97145172087

                  From: FarEye Support <[email-masked]<mailto:[email-masked]>>
                  Sent: Wednesday, October 21, 2020 2:34 AM
                  To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
                  Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Purnima Das <[email-masked]<mailto:[email-masked]>> <[email-masked]<mailto:[email-masked]>>
                  Subject: Re: RE: Refund / Returned order / 6223282088

                  External email sender, please take precaution.

                  ​++Zahir/Vishwajeet,

                  You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865941525%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=w5Igu3F76QdoJhnK7ZxSZcGkHVEEpMBD0qTycpFA19o%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865941525%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=B5bFLhAD7BUpqpKS3dL9I%2FbW%2BzFYGwQqXlv9GSymSy4%3D&reserved=0> to check the details.

                  Unfeigned Regards,

                  Ankit Mahajan

                  Sr. Technical Engineer

                  Contact #:- +91 70-6595-6595

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.1hPDKXdjsrunQlN7zPFb5AoSaD-LaR4OX8Q16RnrccM>

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        <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865951486%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=f2NrK8eD0UU%2BxuaRiYCk6lKSsj22RsTkAe3RIYM%2BNR8%3D&reserved=0>

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                  Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.

                     On Sun, 18 Oct at 10:49 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

                     @saad i. binshuwayyi<mailto:[email-masked]>

                     As advised by Fareye please do the below:

                     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

                     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865971388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=39wFY3o7xOK1oT9mv%2BrwlqDYPZzsuMmzgFuUbRk8DZ0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865971388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=%2FhsRy76q38THpyeKE8TQFq%2B4NzgOhDs6HFqlnyPKCDc%3D&reserved=0> to check the details.

                     Thanks,

                     Shailesh Bisht,

                     Technical Engineer

                     Thank you and Kind Regards,

                     Jessie Caparas

                     Email: [email-masked]<mailto:[email-masked]>

                     T: +97145172087

                        From: saad i. binshuwayyi <[email-masked]<mailto:[email-masked]>>
                        Sent: Sunday, October 18, 2020 2:01 PM
                        To: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; FarEye Support <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
                        Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
                        Subject: RE: RE: Refund / Returned order / 6223282088

                        External email sender, please take precaution.

                        Hi all

                        Returned to the source

                        Regards,

                        Saad

                        From: Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>
                        Sent: Sunday, October 18, 2020 9:25 AM
                        To: Jessie Caparas‏ <[email-masked]<mailto:[email-masked]>>; FarEye Support‏ <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi‏ <[email-masked]<mailto:[email-masked]>>; saad i. binshuwayyi‏ <[email-masked]<mailto:[email-masked]>>
                        Cc: Vishwajeet Singh‏ <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam‏ <[email-masked]<mailto:[email-masked]>>; seeta.seeta‏ <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
                        Subject: RE: RE: Refund / Returned order / 6223282088

                        @saad

                        Kind Regards,

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.hetMW58mVKSmPVbzsKH3kUiEqHZ-ikuKkXV78_PYrUs>

بلال علي بخيت

مدير مبيعات تنفيذي للشركات

مبيعات الشركات

Belal A. Bakhit

Director of Corporate Sales Manager

Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760

E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865981358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=KcFosfI4IQIdFwUDTsJTM58xg%2BozxcsD4XNbtfevcRk%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865981358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=6REtLpzNNakJqya%2FTdeZl7qP5tC4pMoRySOlXF18KBo%3D&reserved=0>

@saudipost | 92 000 57 00

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjUsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.TakofrFZ0NTOpVOETHVVxf4EDNPIxGVDiIVeOSmBcnY>  Save a tree. Don’t hit print

                        From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
                        Sent: Sunday, October 18, 2020 8:18 AM
                        To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>
                        Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
                        Subject: RE: RE: Refund / Returned order / 6223282088
                        Importance: High

                        Please do the needful as advised by Fareye team.

                        Tracking ID CRDSAL0065591220

                        @Belal A. Bakheet<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

                        Thank you and Kind Regards,

                        Jessie Caparas

                        Email: [email-masked]<mailto:[email-masked]>

                        T: +97145172087

                        From: FarEye Support <[email-masked]<mailto:[email-masked]>>
                        Sent: Saturday, October 17, 2020 8:05 PM
                        To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
                        Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
                        Subject: Re: RE: Refund / Returned order / 6223282088

                        External email sender, please take precaution.

                        Dear Jessie,

                        We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

                        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865981358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=KHb8LZfuBBiVxSme44JsFG6DRL3J%2FBVZaiBEx0M6v10%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674865991306%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=AWrQw%2Fa5mFbNnQ%2BNLgtX2bNdrcM5XPtK9GTCTJ2bPkI%3D&reserved=0> to check the details.

                        Thanks,

                        Shailesh Bisht,

                        Technical Engineer

                        FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674866001269%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=ugp1DFYShE2TiAGUbIsfhvG1aYOY2o0tflcL3gM72p8%3D&reserved=0>

                        Call: +91 70-6595-6595

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7+ Mentions

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Digital Disruptor

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjcsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.E9v9dbxnKwYvt-1PuASXyyr_Q0941tu1SGJKMkIfIXk>

Recognized

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                        165852:211857

                        This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674866021178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=OdR97mKJTqF2tn5QmrHzqxKcM%2FOVuwzc8ZRwCEjuVnM%3D&reserved=0>

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                        This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674866021178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=OdR97mKJTqF2tn5QmrHzqxKcM%2FOVuwzc8ZRwCEjuVnM%3D&reserved=0>

                  165852:211857

                  This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674866031133%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=C4UuhAxiLkN3BycDertGQ%2Fs7msihw6Voq2HbHtDUKT8%3D&reserved=0>

                  This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674866031133%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=C4UuhAxiLkN3BycDertGQ%2Fs7msihw6Voq2HbHtDUKT8%3D&reserved=0>

            165852:211857

            This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674866041091%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=zIQq%2BiMzQJW8iR%2BaqNGbdvIFXI2wwMKJCZLNZ9KLews%3D&reserved=0>

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Calexander.gomes%40landmarkgroup.com%7Ce68b60691c9d45d8280108d885fe2121%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674866041091%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=zIQq%2BiMzQJW8iR%2BaqNGbdvIFXI2wwMKJCZLNZ9KLews%3D&reserved=0>

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com