Subject: Re: Refund issue case Id: 1570227
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 15 Nov 2020 00:05:42 -0700 (MST)

Hi team 

Kindly assist us on the below case 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 12 November, 2020 09:41:09 
Subject: Re: Refund issue case Id: 1570227 

Hi team 

Kindly assist us on the below case 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 10 November, 2020 09:31:12 
Subject: Re: Refund issue case Id: 1570227 

Hi team 

Kindly assist us on the below case 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 2 November, 2020 15:30:42 
Subject: Re: Refund issue case Id: 1570227 

Hi Mustafa, 

Kindly assist us on the below case 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mustafa chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 27 October, 2020 08:36:11 
Subject: Refund issue case Id: 1570227 

Hi Mustafa, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, October 19, 2020 3:16:35 AM 
Subject: refund issue case Id: 1570227 

Problem Statement: money deducted 2 times and order not placed 

Order Date : 08/09/2020 
first amount : 21.450 kwd 
2nd amount: 21.450 kwd 
transaction ID 1 : 025250001317 
transaction ID 2 : 025220001488 
Customer email ID: [email-masked] 

Assistance Required: Need refund for customer. 

Issue Description: the order was not placed but the amount go deducted 2 times 
please do needful. 

Regards, 
CS Team Ammar Asif