Subject: Courier partner asked extra item / 6237745358
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 14 Nov 2020 23:29:55 -0700 (MST)

Hi Team, 

The customer has placed his order on Oct 31, 2020 but she claim that courier partner asked for SAR 30 so customer deny to give him SAR 30 then courier partner did not provide him the package. 

Customer said that she had no choice so she gave him the SAR 30, she also said that courier partner did not provide her any receipt, we have escalated to the courier team but we have not received any response from their side. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Oct 31, 2020 
Order ID: 6237745358 
Tracking ID: CRDSAL0089682520 

Ticket number - 1667232 

We are looking forward to your reply. 

Regards 
Rehan