Subject: Missing Shipment
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sat, 14 Nov 2020 23:29:14 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Oct 31, 2020 
Order ID: 6237620752 
Tracking ID : 46375547105 
Total Price : 119 
Concept : LIFESTYLE 

Issue Description : The Customer placed the order on Oct 31, 2020, Customer placed order for 6 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 6 items has been shipped from our side. 

The missing item is 160457426 - - Rimmel London Waterproof Kohl Kajal SAR26.44 
157379414 - - Max Factor Creme Puff Blush SAR49.00 
153139588 - - Max Factor 2000 Calorie Dramatic Volume Mascara SAR43.56 

Case history : The customer reached out to us on Nov 4, 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
abdulqader