Subject: FW: [#1629673] -
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Varun Sharma <[email-masked]>
Date: Sun, 15 Nov 2020 05:29:46 +0000

Hi team,

Please find below update and close the case.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Splash Wtc <[email-masked]>
Sent: Thursday, November 12, 2020 7:50 PM
To: Akshay Berry <[email-masked]>; Leizel Sanchez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Varun Sharma <[email-masked]>; Splash <[email-masked]>
Subject: RE: [#1629673] -

Dear Team,

Cp team already take the approval from there finance team, and we already called the customer for the same, as per him will drop by in the store   before this week ends.

Best Regards,
Jhenna
World Trade Centre
CUG +971 552126847
CUG +971 55 21 30616
MOBILE: +971 505076397
E-mail: [email-masked]<mailto:[email-masked]>
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C903926f05aab46abfbf508d887229334%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407929850955654%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pqBhhLnrMNnfutMUzBOo%2B%2BibHsukKBmBlzzkrRYqZYk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C903926f05aab46abfbf508d887229334%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407929850955654%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JfhFK6F4aI7tRpUx46r310E6ZQu2fL4x1GlumykGTDU%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C903926f05aab46abfbf508d887229334%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407929850965656%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f21kkhG7lX2g4zK%2BX3a6S2RJ6eAarP3yuz%2Bj4ud%2B91s%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C903926f05aab46abfbf508d887229334%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407929850965656%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WU66HShnE8fL%2BoJP9aLhwV5Ue8nRr7xvQvJvCjznvVc%3D&reserved=0>   

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 12:14 PM
To: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Splash Wtc <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1629673] -

Hi @Splash Wtc<mailto:[email-masked]> Any update here?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 10:44 AM
To: Splash Wtc <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1629673] -

Dear Laraib,

Please check and update us

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 3:30 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1629673] -

Adding @Leizel Sanchez<mailto:[email-masked]>- can you please help get reply from WTC Mall, Abu Dhabi on the customer complaint below.
Need to urgently process refund.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 08, 2020 3:28 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1629673] -

Hi @Varun<mailto:[email-masked]>,

Please assist us in getting a confirmation from the store if the item is with them in order to proceed with the refund.

Apparently, the customer has dropped the item in the store and it has to be refunded through RTS.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 10:24 AM
To: Splash <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1629673] -

Dear @Akshay Berry<mailto:[email-masked]>

Can you please help on this case.

Best
Varun

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 06, 2020 6:09 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1629673] -

External email sender, please take precaution.
Hi Team,

With regards to Order ID 9602980831, the customer is complaining that he has returned the item 162163343, to WTC Mall, Abu Dhabi on Sep 19. He was informed that the system for the return is down and he will be contacted with in 2 days for the refund confirmation.
​
However, the customer have come back to us Oct 29 regarding the refund. He is complaining that he was not contacted. We tried to contact the store directly on [email-masked]' on Oct 30, but the email has bounced.
​
Kindly loop the store to confirm the return and assist in processing the refund.

​Thank you for your help.

Regards,
Nikhil.

1629673:1125156
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