Subject: RE: RE: Order not delivered (RTO)
From: Malik Ismail <[email-masked]>
To: "Belal A. Bakheet" <[email-masked]>, FarEye Support <[email-masked]>, "RASHED S. ALMUSHARRAF" <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>, "Ahmed M. Shuwaykan" <[email-masked]>, "Ahmed A. Saleh" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Vishwajeet Singh <[email-masked]>, Shatakshi Pandey <[email-masked]>
Date: Sun, 15 Nov 2020 05:04:24 +0000

Hi Saudi Post Team,

Reminder please.

Regards,
Malik
From: Belal A. Bakheet <[email-masked]>
Sent: Thursday, November 12, 2020 11:27 AM
To: Malik Ismail <[email-masked]>; FarEye Support <[email-masked]>; RASHED S. ALMUSHARRAF <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Ahmed M. Shuwaykan <[email-masked]>; Ahmed A. Saleh <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]
Subject: RE: RE: Order not delivered (RTO)

External email sender, please take precaution.
@ahmed

Kind Regards,
بلال علي بخيت
مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of Corporate Sales Manager
Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760
E. [email-masked]<mailto:[email-masked]> | P. www.sp.com.sa<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085902349%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=xWo0suJObSZ7QyoALenk7W90Vtgx7OjRieJn%2Fm8miWU%3D&reserved=0>
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@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 10:23 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Belal A. Bakheet <[email-masked]<mailto:[email-masked]>>; RASHED S. ALMUSHARRAF <[email-masked]<mailto:[email-masked]>>; abdulaziz s. al-hadi <[email-masked]<mailto:[email-masked]>>; Ahmed M. Shuwaykan <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: RE: Order not delivered (RTO)

Dears Saudi Post Team,

Please assist to update status for any returned shipment to be as “RETURNS TO ORIGINAL POSTAL OFFICE” instead of "Return to Origin" .

Please assist to update same for AWB CRDSAL0079557020 – Order 6232409974

Regards,
Malik Ismail
From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 10:17 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: Order not delivered (RTO)

External email sender, please take precaution.
Dear Malik,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085912352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=FSp5g7GJtA9tTK5MXB%2Fh%2F2juLbcgUDeOWPlhjDgASXk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085922348%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=%2B7TL3xyW8H8tShyqxO8Q8KxnTT%2BKJwurxF0%2BSB95%2B3E%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085927347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=3nM92Hy8yqoiLwAiWxXRpTzMP2wRgRrxjLzxFS4ns%2Fo%3D&reserved=0>
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On Wed, 11 Nov at 11:00 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malik,

Greeting from FarEye!

We have received your concern regarding the order not delivered. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085937337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=7LnB7%2BfyiafyhJ9wcf4si7Mf8Q5flHboOtuqlfzSV3Y%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085942340%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=zni9Qc448%2BLFY7qx%2Bcwle7XD6s6j27K6dKiSdMOaCpc%3D&reserved=0> to check the details.
Thanks and Regards,

Garima Mathur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ca38e5bd6877b4ea0681308d886dc8fe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407630085952334%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=UU9zeHueJ65UDV6PuB2lvjc%2ByXwDhO60gc4fP%2Bh7DfU%3D&reserved=0>

Call: +91 7065956595
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On Wed, 11 Nov at 10:56 AM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update RTO status to process refund.

AWB CRDSAL0079557020 RETURNED 21/10/2020 - 08:46

Order ID 6232409974

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 8:28 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Oct 12, 2020
Order ID:  6232409974
Tracking ID: CRDSAL0079557020
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Oct 12, 2020, and shipped with Saudi Post under tracking (CRDSAL0079557020). Now as per Saudi Post website the shipment has been returned to WH on 21/10/2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com