Subject: Re: Late Shipping//Order ID: 6236185686
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Nov 2020 18:30:01 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No action taken on Child ticket: #1648344 in last 11 days. 

Customer is chasing for their order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, November 12, 2020 3:46:07 AM 
Subject: Late Shipping//Order ID: 6236185686 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Oct 26, 2020 
Order ID: 6236185686 
Tracking ID: NA 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Oct 26, 2020 and till now she has not received the order. As per the hybris the order has no consignment. 
Customer is chasing us for her order so we request you to expedite the delivery date asap. 

Regards, 
Ebrahim Hageb