Subject: Re: Missing items / Refund approval//Order ID: 2000427632
From: Apoorv Joshi <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Nov 2020 18:11:30 -0700 (MST)

Hi ebrahim, 

refund done please close. 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 15, 2020 3:21:08 AM 
Subject: Missing items / Refund approval//Order ID: 2000427632 

Hi Team, 

Problem Statement: Missing items / Refund approval. 
Order Date : Nov 6, 2020 
Order ID: 2000427632 
Tracking ID: 43822392235 
Total Price: EGP120 
Concept: MAX 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 item, Under the consignment details we can see that all 2 items has been shipped from our side. 

The missing item is 161151628 - - Full Length Leggings with Elasticised Waistband (quantity 1) 

Case history : The customer reached out to us on Nov 10, 2020. and we have escalated to warehouse ,However, the warehouse responded saying that whole order shipped from warehouse side. 

Customer's history : The customer is with us since 1/6/20 and this is his/her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb