Subject: 6235153071 // Refund approval Required
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 14 Nov 2020 17:20:22 -0700 (MST)

Hi Team, 

Problem Statement: Missing item, 
Order Date : 22-Oct-2020 
Order ID: 6235153071 
Tracking ID; SD000253062 
Missing item ID ; 142405644 - - NYX Professional Make Up Soft Matte Lip Cream, Q 1, SAR 43.00 
157076458 - - Flormar Waterproof Lipliner Pencil, Q 1, SAR 19.00 
157076475 - - Flormar Waterproof Lipliner Pencil Q 1, SAR 19.00 
157076461 - - Flormar Waterproof Lipliner Pencil Q 1, SAR 19.00 
142405564 - - NYX Professional Make Up Soft Matte Lip Cream Q 1, SAR 41.00 
Assistance Required: Need to approve the refund 

Issue Description: The customer was placed order for 16 items and 16 items has been shipped from our end, but the customer received only 11, it was escalated to the courier team and WH but only courier team has confirmed that the all item "that was collected from the WH" has been delivered to the Customer, and still no revert from WH, 

Customer History; He is connected with us since 07/12/19, and till now has 15 successful order with us. 

so kindly approve the refund ASAP. 

Regards, 
Ataullah