Subject: Re: Manually refunded by Payfort//6228074831
From: Apoorv Joshi <[email-masked]>
To: PayFort Operations Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 14 Nov 2020 16:57:43 -0700 (MST)

Hi Team, 

Kindly share the Refund Reference Number for the below details: 

Order Number: 6228074831 
Refund amount: SAR 28.90 
Request Token Number: 169999990000449809 
AuthenticationTransaction ID: 460500 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 7, 2020 3:07:26 AM 
Subject: Manually refunded by Payfort//6228074831 

Hi Team, 

With reference to order #6228074831 
RMA: 1000053183 

As per hybris the refund has been done on 10/8/20. (Manually refunded by payfort). But customer claiming that she has not received the refund yet. 
Kindly check and update us with the refund status and the transaction ID. 

Thank you for your help. 

Regards, 
Ebrahim Hageb