Subject: Re: Oder ID not Available // [email-masked]
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Arjun Thapa <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 14 Nov 2020 16:37:00 -0700 (MST)

Hi Imran/Jessie, 

Customer has confirmed that the amount has been returned to their account now. We have closed the case. 

Thank you for assisting with this. 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Arjun Thapa" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, November 12, 2020 7:18:02 PM 
Subject: RE: Oder ID not Available // [email-masked] 

Hi Imran, 

Please provide me the Auth code, Transaction id or Card number to track the payment status. 

Thanks & Regards, 

Athar Mohammed, 

From: Mohd Imran <[email-masked]> 
Sent: Thursday, November 12, 2020 10:34 AM 
To: Mohammed Athar <[email-masked]>; Arjun Thapa <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: FW: Oder ID not Available // [email-masked] 

Hi Athar, 

Please help to get this checked. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 5:41 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Oder ID not Available // [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 12:39:44 AM 
Subject: Oder ID not Available // [ mailto:[email-masked] | [email-masked] ] 

Hi Team, 

Customer's email: [ mailto:[email-masked] | [email-masked] ] 

Phone number: [ callto:0508622444 | 0506427612 ] 

The customer has not received any order details as he has shared with us payment transaction.Please check and assist on the same. 

Regards, 

Ebrahim Hageb 

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